Support Board
Date/Time: Sun, 22 Dec 2024 04:59:57 +0000
FXCM bid ask
View Count: 984
| [2015-02-23 03:11:53] |
| WYFB - Posts: 9 |
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>>show bid ask lines has spread at 1.5 to 1.8 or more - should be .2 to .4 ticks. Same with the >>Current Quote Window bid/ask difference. The simulated trades fill at this inaccurate quote. I am using version 1224. Thanks
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| [2015-02-23 03:42:47] |
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Can you let us know your FXCM account number. Give it to us through an Account Support Ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets We need to let FXCM know about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-26 09:57:08] |
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We have heard from FXCM about this and the solution is not so simple but it can be done. We need time to think about how the best way to approach this is .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-27 00:30:37] |
| WYFB - Posts: 9 |
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Would upgrading complicate/solve the problem?
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| [2015-02-27 01:31:00] |
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Neither.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-12 04:06:05] |
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We have implemented necessary changes to give you the correct pricing. There were many details to getting this implemented and they are complete. We are going to be releasing Sierra Chart version 1240 by morning. You will see a new setting in Global Settings >> Data/Trade Service Settings named Use Data Feed 2. Set that to True. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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