Support Board
Date/Time: Sun, 22 Dec 2024 11:24:47 +0000
Account Not Connecting
View Count: 816
| [2015-02-19 12:56:12] |
| User88640 - Posts: 4 |
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Hello, My account is not connecting currently and no information can be retrieved. Can you address? This is the second time this has happened in the past few weeks. This is a demo account but it is one that I am paying for. It doesnt give me confidence obviously that a live account would be well placed here. Can you comment on this? Thanks. |
| [2015-02-19 16:40:35] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2015-02-19 17:31:48] |
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We see you are using Open E Cry, therefore refer to this documentation here for connection issues to OEC: http://www.sierrachart.com/index.php?page=doc/openecry.php#OECConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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