Support Board
Date/Time: Sun, 22 Dec 2024 11:43:27 +0000
historical data download skipped
View Count: 2224
| [2015-02-17 19:36:35] |
| M5amhan - Posts: 468 |
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im using TD Ameritrade data and when i updated today to pre-release version 1232 it will not download any historical daily chart data. it says "historical download skipped"... intraday historical data loads fine. attached is a symbol i pulled up for an example, i havent loaded this symbol since 04-15-2014 as you can see on that chart. can you please help? thank you the reason i had to update is because alerts were triggering that i never set using chart drawing alerts |
 XME Daily #1 2015-02-17 13_32_39.591.png / V - Attached On 2015-02-17 19:34:19 UTC - Size: 54.92 KB - 410 views |
| [2015-02-17 19:42:39] |
| M5amhan - Posts: 468 |
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here is the log when i try: TD Ameritrade | Starting real-time market data updates for: XME. ID: 172 | 2015-02-17 13:41:22 TD Ameritrade | Old streamer request completed. Request ID: 5 | 2015-02-17 13:41:23 TD Ameritrade | Streamer request #13 sent. | 2015-02-17 13:41:24 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 02-1 | 2015-02-17 13:41:24 Historical data service client indicated that downloads are not enabled for data type. | 2015-02-17 13:41:27 Historical data service client indicated that downloads are not enabled for data type. | 2015-02-17 13:41:37 |
| [2015-02-19 07:36:50] |
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This should be resolved in prerelease 1233.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-19 14:41:20] |
| M5amhan - Posts: 468 |
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the data doesnt update at all now. quoteboards are frozen along with charts, it updates periodically not real time
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| [2015-02-19 14:49:52] |
| M5amhan - Posts: 468 |
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here is a 1 minute QQQ chart
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| QQQ 1 Min #1 2015-02-19 08_49_15.306.png / V - Attached On 2015-02-19 14:49:49 UTC - Size: 60.61 KB - 399 views |
| [2015-02-19 18:27:42] |
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This does not make sense. The TD Ameritrade data feed is working as expected for us: http://www.sierrachart.com/image.php?l=1424370331676.png We recommend reconnecting to the data feed with File >> Disconnect and File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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