Support Board
Date/Time: Sun, 22 Dec 2024 16:44:53 +0000
Sierra Chart and Transact random disconnections with green status bar. The bridge is not working
View Count: 1167
| [2015-02-11 15:28:01] |
| Carl71 - Posts: 125 |
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Too many disconnections with your software (4 time in 20 minutes!!!) TransAct platform is working normally with zero disconnections How is that possible?? Trading platform ok and the sierrabridge lost the connections I am worried, I am not able to trade with these issues Date Time Of Last Edit: 2015-02-11 15:28:53
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| [2015-02-11 16:08:52] |
| Carl71 - Posts: 125 |
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Other two disconnections from my last post.... Unbelievable |
| [2015-02-11 16:15:38] |
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You really need to contact TransAct support about this. They are the provider of the data feed and the bridge program.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-11 21:24:49] |
| Carl71 - Posts: 125 |
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Since the status of SC remains green, it's not possible to notice in real time that the data feed has stopped working You could implement an alert that advice to restart the connection when there is no data incoming after 3/5 seconds This is really important This should be really useful for me and others with similar issues P.s.: TA told me that they don't know how to solve this issue Date Time Of Last Edit: 2015-02-11 21:34:19
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| [2015-02-11 21:42:16] |
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This is not practical to implement since this can often be the case: You could implement an alert that advice to restart the connection when there is no data incoming after 3/5 seconds And TransAct would never approve of this since it would bombard their server with re-connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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