Support Board
Date/Time: Sun, 22 Dec 2024 16:25:32 +0000
OEC forex account
View Count: 1809
| [2015-02-09 18:39:58] |
| umair1 - Posts: 86 |
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Hi I have an OEC futures and forex account. The futures and forex account have different account numbers, but the same login and password. I wanted to use Sierra Chart to trade my OEC forex account. In the data/trade service settings I changed the account to my Forex account number and tried placing a sell order on EUR/USD and got the following reject message: Trade Order Error - OEC order update (Rejected). Text: Unknown contract Unknown symbol. Internal Order ID: 18275. Service Order ID: OECFIX:635590296273708938:7649. Symbol: EUR/USD | 2015-02-09 13:30:57 * |
| [2015-02-09 22:33:19] |
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In the Trade Account setting for OEC you can enter multiple accounts separated by a comma character. And then you can select a specific account through the Trade Window: https://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#SelectingTradeAccount Could you ask OEC about this particular error text: Unknown contract Unknown symbol. And tell them what Trade Account you are using and symbol. From our perspective, it should work as long as the Account is correct. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-02-10 01:53:42] |
| umair1 - Posts: 86 |
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Ok I sent them an email about it. I noticed that the EUR/USD chart is not getting data from OEC, but instead is using Sierra Chart for data. I found this reject message Symbol Error - EUR/USD is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled | 2015-02-09 17:35:53 I'll email them about this as well. |
| [2015-02-10 02:50:34] |
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This is why: FIX reject reason: Data feed is not entitled
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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