Support Board
Date/Time: Sun, 22 Dec 2024 22:00:35 +0000
Wll Not Connect to Rithmic Data
View Count: 1192
| [2015-01-31 15:36:26] |
| User59724 - Posts: 71 |
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Last night I tried to log into SC, but it kept saying "Connecting . . . . Waiting to Reconnect" ad infinitum. I thought maybe Rithmic or SC data was doing some maintenance at 10:30 last night, but this morning the same problem. I need to get connected for some work I'm doing asap. Please help. Why won't my SC connect?
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| [2015-01-31 15:53:03] |
| User59724 - Posts: 71 |
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Here's the log after reinstalling SC latest version: Software version: 1224 | 2015-01-31 10:51:36 Uses New Spreadsheets | 2015-01-31 10:51:36 Usage end date: 2015-03-24 | 2015-01-31 10:51:36 Enabled for: Advanced Features. | 2015-01-31 10:51:36 Enabled for: Advanced Features 2. | 2015-01-31 10:51:36 Enabled for: Sierra Chart Historical Data Service. | 2015-01-31 10:51:36 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-01-31 10:51:36 Enabled for: DOW INDEXES exchange. | 2015-01-31 10:51:36 Enabled for: S&P INDEXES exchange. | 2015-01-31 10:51:36 Enabled for: NASDAQ INDEXES exchange. | 2015-01-31 10:51:36 Enabled for: NYSE INDEXES exchange. | 2015-01-31 10:51:36 Enabled for: RUSSELL INDEXES exchange. | 2015-01-31 10:51:36 Received 1 data feed usernames. | 2015-01-31 10:51:36 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-01-31 10:51:36 Active service: Rithmic Trading | 2015-01-31 10:51:36 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-01-31 10:51:36 2015-01-31 07:51:36 Local computer clock time | 2015-01-31 10:51:36 2015-01-31 15:51:36 GMT time | 2015-01-31 10:51:36 2015-01-31 10:51:36 Time zone adjusted time | 2015-01-31 10:51:36 Time difference to server time: 0 seconds. | 2015-01-31 10:51:36 Program path: C:\SierraChart\ | 2015-01-31 10:51:36 Data Files path: C:\SierraChart\Data\ | 2015-01-31 10:51:36 OS Version Number: 6.2 | 2015-01-31 10:51:36 Locale Information: C | 2015-01-31 10:51:36 Checking for new symbol settings for rim | 2015-01-31 10:51:36 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-01-31 10:51:36 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-01-31 10:51:36 Requesting symbol settings for rim. Overwrite = on. | 2015-01-31 10:51:37 Symbol settings received. | 2015-01-31 10:51:38 Processed received symbol settings | 2015-01-31 10:51:38 Rithmic Trading | Port for executable: 51277 | 2015-01-31 10:51:41 Listening socket (1796), port 51277 | Closed. | 2015-01-31 10:51:41 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-01-31 10:51:41 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-01-31 10:51:43 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-01-31 10:51:43 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51277 | 2015-01-31 10:51:43 Socket (2) | Connected. | 2015-01-31 10:51:43 Rithmic Trading | Connected to server. | 2015-01-31 10:51:43 Rithmic Trading | Sending logon request message. | 2015-01-31 10:51:43 Rithmic Trading | Starting the connection process to data and trading service. | 2015-01-31 10:51:43 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-01-31 10:51:43 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-01-31 10:51:43 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-01-31 10:51:45 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-01-31 10:51:45 Rithmic Trading | Server Name: DTC Bridge. | 2015-01-31 10:51:45 Rithmic Trading | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-01-31 10:51:45 Rithmic Trading | Logon error from server | 2015-01-31 10:51:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-31 10:51:45 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-31 10:51:45 Socket (2) | Shutdown and closed. | 2015-01-31 10:51:45 Rithmic Trading | Disconnected from the server. | 2015-01-31 10:51:45 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-31 10:51:45 Rithmic Trading | Bridge process is still running. | 2015-01-31 10:51:47 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51277 | 2015-01-31 10:51:49 Socket (3) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-01-31 10:51:50 Socket (3) | Shutdown and closed. | 2015-01-31 10:51:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-31 10:51:50 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-31 10:51:50 Rithmic Trading | Disconnected from the server. | 2015-01-31 10:51:50 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-31 10:51:50 Rithmic Trading | Bridge process is still running. | 2015-01-31 10:51:52 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51277 | 2015-01-31 10:51:54 Socket (4) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-01-31 10:51:55 Socket (4) | Shutdown and closed. | 2015-01-31 10:51:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-31 10:51:55 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-31 10:51:55 Rithmic Trading | Disconnected from the server. | 2015-01-31 10:51:55 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-31 10:51:55 Rithmic Trading | Bridge process is still running. | 2015-01-31 10:51:57 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51277 | 2015-01-31 10:51:59 Socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-01-31 10:52:00 Socket (5) | Shutdown and closed. | 2015-01-31 10:52:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-31 10:52:00 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-31 10:52:00 Rithmic Trading | Disconnected from the server. | 2015-01-31 10:52:00 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-31 10:52:00 Rithmic Trading | Bridge process is still running. | 2015-01-31 10:52:02 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51277 | 2015-01-31 10:52:04 Socket (6) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-01-31 10:52:05 Socket (6) | Shutdown and closed. | 2015-01-31 10:52:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-31 10:52:05 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-31 10:52:05 Rithmic Trading | Disconnected from the server. | 2015-01-31 10:52:05 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-31 10:52:05 Rithmic Trading | Port for executable: 51292 | 2015-01-31 10:52:07 Listening socket (1796), port 51292 | Closed. | 2015-01-31 10:52:07 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-01-31 10:52:07 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51292 | 2015-01-31 10:52:09 Socket (7) | Connected. | 2015-01-31 10:52:09 Rithmic Trading | Connected to server. | 2015-01-31 10:52:09 Rithmic Trading | Sending logon request message. | 2015-01-31 10:52:09 Rithmic Trading | Starting the connection process to data and trading service. | 2015-01-31 10:52:09 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-01-31 10:52:09 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-01-31 10:52:09 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-01-31 10:52:10 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-01-31 10:52:10 Rithmic Trading | Server Name: DTC Bridge. | 2015-01-31 10:52:10 Rithmic Trading | Server protocol version: 5. Client protocol version: 5. There is a protocol match. | 2015-01-31 10:52:10 Rithmic Trading | Logon error from server | 2015-01-31 10:52:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-31 10:52:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-31 10:52:10 Socket (7) | Shutdown and closed. | 2015-01-31 10:52:10 Rithmic Trading | Disconnected from the server. | 2015-01-31 10:52:10 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-31 10:52:10 Rithmic Trading | Bridge process is still running. | 2015-01-31 10:52:12 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51292 | 2015-01-31 10:52:14 Socket (8) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-01-31 10:52:15 Socket (8) | Shutdown and closed. | 2015-01-31 10:52:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-31 10:52:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-31 10:52:15 Rithmic Trading | Disconnected from the server. | 2015-01-31 10:52:15 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-31 10:52:15 Rithmic Trading | Bridge process is still running. | 2015-01-31 10:52:17 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51292 | 2015-01-31 10:52:19 Socket (9) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-01-31 10:52:21 Socket (9) | Shutdown and closed. | 2015-01-31 10:52:21 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-31 10:52:21 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-31 10:52:21 Rithmic Trading | Disconnected from the server. | 2015-01-31 10:52:21 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-31 10:52:21 Rithmic Trading | Bridge process is still running. | 2015-01-31 10:52:23 |
| [2015-01-31 21:39:48] |
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You are receiving a "permission denied" error from Rithmic. Refer to step 17 here in the set up instructions Rithmic: Rithmic Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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