Support Board
Date/Time: Sun, 22 Dec 2024 21:20:25 +0000
no tick data + no find symbol
View Count: 833
| [2015-01-23 00:23:47] |
| onnb - Posts: 662 |
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hi - a new account is opened in trial period, have the storage unit set to 1-tick. Opening a 1 tick chart and seeing 1 min data (i.e., not getting tick data). On latest build with old spreadsheets Using "SC Historical Data" Also, when I go to "Find Symbol", list is empty Any ideas? |
| [2015-01-24 01:26:21] |
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Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings This will solve the problem. After getting the symbol settings, go back to the chart and select Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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