Support Board
Date/Time: Sun, 22 Dec 2024 19:19:39 +0000
Charts reloading when I lose connection
View Count: 1014
| [2015-01-20 17:54:10] |
| JamesP - Posts: 89 |
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Hello, This has never happened before but when I put my computer to sleep over night(not shut down) and turn it back on in the morning my charts are reloading. Also, I just lost connection for a second and they are doing the same thing, just completely reloading all the charts in the chart book for no apparent reason. I use DTN for data feed. Thanks for your time. |
| [2015-01-20 18:37:47] |
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Historical Daily charts will do a reload of themselves upon a new connection to the data feed when the first quote is received for the symbol of the chart. Intraday charts will not reload with a condition like this. Although there is a condition in which an Intraday chart could be reloaded when using IQ Feed under certain conditions when a large amount of data is downloaded. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-20 18:38:06
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| [2015-01-20 18:46:48] |
| JamesP - Posts: 89 |
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These aren't historical daily charts, I have had the same chart set up for years so unless conditions changed in the last couple of days that reloads the data then something is wrong here. Any suggestions on a fix?
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| [2015-01-20 19:18:03] |
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See help topic 30.3 about charts reloading: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.3 It might be caused by what is described. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-21 03:47:39] |
| JamesP - Posts: 89 |
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The charts aren't being referenced by other charts and I don't see Ref:by on any charts. The whole chart book is reloading, all the ES charts, a Jint. Z chart and a Tick.Z chart. I closed out my tpo profile chart so that isn't in the chart book at all now. The reason I put the computer to sleep is so I don't have to reload all the data in the chartbook every time I use sierra. Should I send the message log?
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| [2015-01-21 04:15:56] |
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Do you notice this problem when you select File >> Disconnect and File >> Connect to Data Feed?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-21 13:35:45] |
| JamesP - Posts: 89 |
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Yes
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| [2015-01-21 18:38:47] |
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We now realize why this is probably happening and we will solve the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-21 19:21:42] |
| JamesP - Posts: 89 |
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Great, thank you.
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| [2015-01-21 21:07:16] |
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We have confirmed the problem and we will have this solved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-22 03:24:17] |
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Version 1225 is going to be released in about an hour.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-22 03:27:00] |
| JamesP - Posts: 89 |
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Fantastic, thanks for the help. I'm just going to assume this version was built solely for me, ha.
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