Support Board
Date/Time: Sun, 22 Dec 2024 21:46:51 +0000
displaying graphs problem
View Count: 970
| [2015-01-19 20:47:28] |
| User31147 - Posts: 1 |
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Hello Support team, I need help with displaying chartbooks. I received files (in attachment) and one of them do not display graph, the other is ok. The log reports that year must be 2 digits. I am common user and I do not know how to change it (accept simple name change which does not work). Thank you for your time and advice. Software version: 1220 | 2015-01-19 19:14:09 Uses New Spreadsheets | 2015-01-19 19:14:09 Usage end date: 2015-01-19 | 2015-01-19 19:14:09 Enabled for: Advanced Features. | 2015-01-19 19:14:09 Enabled for: Advanced Features 2. | 2015-01-19 19:14:09 Enabled for: Sierra Chart Historical Data Service. | 2015-01-19 19:14:09 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-01-19 19:14:09 Active service: SC Historical Data | 2015-01-19 19:14:09 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-01-19 19:14:09 2015-01-19 19:14:09 Local computer clock time | 2015-01-19 19:14:09 2015-01-19 18:14:09 GMT time | 2015-01-19 19:14:09 2015-01-19 19:14:09 Time zone adjusted time | 2015-01-19 19:14:09 Time difference to server time: 0 seconds. | 2015-01-19 19:14:09 Program path: C:\SierraChart\ | 2015-01-19 19:14:09 Data Files path: C:\SierraChart\Data\ | 2015-01-19 19:14:09 OS Version Number: 6.2 | 2015-01-19 19:14:09 Locale Information: C | 2015-01-19 19:14:09 Checking for new symbol settings for ddf | 2015-01-19 19:14:09 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-01-19 19:14:09 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-01-19 19:14:09 Symbol settings are up-to-date for ddf | 2015-01-19 19:14:09 Notice: 0 days of full use Remaining. To continue full use the software and services, | 2015-01-19 19:14:09 purchase more usage time by selecting 'Help >> Add Usage Credit' on the menu. | 2015-01-19 19:14:09 * SC Historical Data | Connected. Historical Intraday data will be requested. | 2015-01-19 19:14:14 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-01-19 19:14:14 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-01-19 19:14:14 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQH1.scid | 2015-01-19 19:14:16 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQH1.scid | 2015-01-19 19:14:16 SC Historical Data | Starting real-time market data updates for: NQH1. ID: 1 | 2015-01-19 19:14:17 SC Historical Data | Subscribing to market data in the service client is not supported. Symbol: NQH1 | 2015-01-19 19:14:17 Intraday data recording state for symbol NQH1 is set to download pending. | 2015-01-19 19:14:17 HD Request # 2 | Downloading Intraday chart data for NQH1 to the file NQH1.scid. Service: ddf | 2015-01-19 19:14:17 HD Request # 2 | Download start Date-Time: 2014-07-17 20:14:17.0 | 2015-01-19 19:14:17 HD Request # 2 | Error downloading historical Intraday data for NQH1. The futures symbol format is invalid. The year must be 2 digits. | 2015-01-19 19:14:17 * HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH1 | 2015-01-19 19:14:17 HD Request # 2 | Intraday download COMPLETE for NQH1. Completion time: 0s. Unique request ID: 1 | 2015-01-19 19:14:17 Removed historical data download ID 1 | 2015-01-19 19:14:17 Real-time Intraday chart data file updates started for NQH1 | 2015-01-19 19:14:17 |
Private File Private File |
| [2015-01-19 21:25:07] |
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Go to the chart and select Chart >> Chart Settings. Set the Symbol to NQH11 Simply change the year to two digits for other futures charts using the same method. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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