Support Board
Date/Time: Sun, 22 Dec 2024 20:25:10 +0000
bid and ask not acurate for my feed
View Count: 1151
| [2015-01-12 19:03:17] |
| User730885 - Posts: 8 |
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Hi I am usng sierra with fxcm fix connection. The charts show mid price i know but the bid ask markers are incorrect for my feed , only the ask of cause but as much as 5 pipetes. How do I correct this please.
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| [2015-01-12 23:44:02] |
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We have contacted FXCM about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-13 03:14:36] |
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In order for FXCM to help with this, we need to know your FXCM account number. Please start an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Let us know your FXCM account number. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-14 18:37:23] |
| User730885 - Posts: 8 |
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I contacted FXCM today they replied Hi, Sierra Charts provides only one set of prices for all users which is the row spreads, we can’t put in Sierra Charts program another prices since it’s not FXCM software, you can use Trading Station charts to see the prices for your account, Regards, Daniel I assumed that the api fix was a direct link to my account and my prices ( i dont use the raw spread plus commission model as prefer spread bet for uk tax benefits) Also on the live chat they said they had not heard from you about this but their life chat hardly knows much in my experience. What I am trying to establish is if in fact sierra can through the api fix chart the prices on my fxcm account or if they are just a generic price for all fxcm clients. If they cannot I may abandon fxcm and use a supported broker as opposed to a spread bet . Please let me know your thoughts |
| [2015-01-14 18:54:55] |
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We are still waiting to hear from FXCM about this. This is still being looked into.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-22 02:32:21] |
| User730885 - Posts: 8 |
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Hi no word from fxcm yet, I know that they may have been very bust lately. I was wondering if you could nudge them a little? |
| [2015-01-22 03:23:47] |
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We are working on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-27 15:19:26] |
| User730885 - Posts: 8 |
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any progress guys?
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| [2015-01-27 16:53:59] |
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Yes. 2 out of the 3 connections now provide the Bid and Ask which should match your account. If you do not see the correct prices, select File >> Disconnect and File >> Connect to Data Feed. The Bid and Ask prices should be correct. Let us know and then we will update the last connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-27 17:12:42] |
| User730885 - Posts: 8 |
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yes thats great,i had to disconnect twice but on second connection prices were right thank you very much |
| [2015-01-27 17:14:24] |
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OK then we will go ahead and make sure all the connections use the correct pricing.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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