Support Board
Date/Time: Mon, 23 Dec 2024 01:11:46 +0000
OEC data feed issue
View Count: 1104
| [2015-01-09 07:55:39] |
| User57585 - Posts: 3 |
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hi there: When I was travelling abroad in Dec 2014, I brought my travelling notebook and have renewed my Sierra Chart platform on it and I was using it with OEC data feed without any issue. Just now I have returned back to US to my original PC at home and it seems like I was able to link to OEC (I can see the green lights on DF:XX and ST:XX on the top right corner) but found there is no data movement and my bid and ask columns appear blank on SC. can you advise what I can do to get this fixed? thanks! Date Time Of Last Edit: 2015-01-09 08:05:31
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| [2015-01-09 08:38:57] |
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Most likely this problem is your OEC account needs to be authorized for the CME markets. Refer to help topic 1.3 here: https://www.sierrachart.com/index.php?l=doc/helpdetails1.html#SymbolNotAuthorizedServiceAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-09 09:06:34] |
| User57585 - Posts: 3 |
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thanks for your prompt reply. should I contact OEC or CME? |
| [2015-01-09 09:23:22] |
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Contact Open E Cry. And give them your OEC username and make sure your account is authorized for the CME markets.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-09 09:24:20] |
| User57585 - Posts: 3 |
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thanks again!
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