Login Page - Create Account

Support Board


Date/Time: Mon, 23 Dec 2024 01:27:17 +0000



Problem connecting

View Count: 933

[2015-01-08 14:16:40]
EllenT - Posts: 21
Hi, I've not been able to connect and get live data for several days. I keep seeing the message "Waiting to reconnect. The log is copied below. Thanks

Elaine



Software version: 1220 | 2015-01-08 08:55:17
Uses New Spreadsheets | 2015-01-08 08:55:17
Usage end date: 2015-06-09 | 2015-01-08 08:55:17
Enabled for: Advanced Features. | 2015-01-08 08:55:17
Enabled for: Sierra Chart Historical Data Service. | 2015-01-08 08:55:17
Allow Support for Sierra Chart Data Feeds is enabled. | 2015-01-08 08:55:17
Active service: Open E Cry FIX | 2015-01-08 08:55:17
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-01-08 08:55:17
2015-01-08 08:55:17 Local computer clock time | 2015-01-08 08:55:17
2015-01-08 13:55:17 GMT time | 2015-01-08 08:55:17
2015-01-08 08:55:17 Time zone adjusted time | 2015-01-08 08:55:17
Time difference to server time: 2 seconds. | 2015-01-08 08:55:17
Program path: C:\SierraChart\ | 2015-01-08 08:55:17
Data Files path: C:\SierraChart\Data\ | 2015-01-08 08:55:17
OS Version Number: 6.1 | 2015-01-08 08:55:17
Locale Information: C | 2015-01-08 08:55:17


Open E Cry FIX | Connecting to server prod.openecry.com:9400. | 2015-01-08 09:13:50
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-01-08 09:13:50
OEC FIX Trading socket (77) | Connected. | 2015-01-08 09:13:50
OEC FIX Trading socket (77) | Starting SSL connection. | 2015-01-08 09:13:50
OEC FIX Trading socket (77) | SSL connection established. | 2015-01-08 09:13:51
OEC FIX Trading: Sending the Logon message. | 2015-01-08 09:13:51
OEC FIX Trading | Connected to trading server. | 2015-01-08 09:13:52
Open E Cry FIX | Connecting to prod.openecry.com:9301. | 2015-01-08 09:13:52
OEC FIX Trading: Received a Logout message. | 2015-01-08 09:13:52
OEC FIX Trading: Sending a Logout message. Text = Received Logout message. | 2015-01-08 09:13:52
OEC FIX Trading socket (77) | SSL shutdown indicates not able to send 'close notify'. | 2015-01-08 09:13:52
OEC FIX Trading socket (77) | SSL has been shut down. | 2015-01-08 09:13:52
OEC FIX Trading socket (77) | SSL object has been freed. SSL state is now disconnected. | 2015-01-08 09:13:52
OEC FIX Trading socket (77) | Shutdown and closed. | 2015-01-08 09:13:52
OEC FIX Trading: Logged out and disconnected. | 2015-01-08 09:13:52
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-01-08 09:13:52
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-01-08 09:13:52
OEC FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-01-08 09:13:52
OEC FIX Trading: DisconnectFIX called. | 2015-01-08 09:13:52
OEC FAST Data socket (78) | Shutdown and closed. | 2015-01-08 09:13:52
OEC FAST Data: Socket connection was closed without any logout messages sent or received. | 2015-01-08 09:13:52
Disconnected from Open E Cry. | 2015-01-08 09:13:52
Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-01-08 09:13:52

Date Time Of Last Edit: 2015-01-08 17:24:09
[2015-01-08 17:22:31]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages:

OEC FIX Trading: Sending the Logon message. | 2015-01-08 09:10:50
OEC FIX Trading | Connected to trading server. | 2015-01-08 09:10:50
Open E Cry FIX | Connecting to prod.openecry.com:9301. | 2015-01-08 09:10:50
OEC FIX Trading: Received a Logout message. | 2015-01-08 09:10:50

The OEC server is logging you out after logon. Refer to this section here:
http://www.sierrachart.com/index.php?page=doc/openecry.php#OECConnectionProblem
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account