Support Board
Date/Time: Mon, 23 Dec 2024 00:16:44 +0000
What is the actual order that is transmitted to IB if I press the Flatten or Reverse button on T
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| [2015-01-06 18:55:44] |
| Demi1201 - Posts: 68 |
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Greetings, Recent difficulties about correct position tracking and communication between SC and IB (see other posts if interested in this question) require that I know what will be sent to IB if I opt for a Flatten or Reverse order from Trading Window. In other words, does the order sent read "Flatten" or does it read, for instance, "Buy 4 ES201503 at the Market"? Same for Reverse, of course. Since I have no idea what SC believes my position to be I need to know if these buttons are usable or not. Any help is appreciated. Thanks. Demi1201 |
| [2015-01-06 19:14:38] |
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It's a market order in this is an example of what is displayed in the Trade Activity Plug for the order: ActivityType Symbol DateTime OrderActionSource InternalOrderID BuySell FillPrice Quantity ServiceOrderID OrderStatus Price Price2 OrderType FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order [Sim]GCG5 2015-01-06 14:08:53.000 GCG5 [C] [M] 60 Min #17 | User order entry. Flatten&Cancel | Last: 1214.9. Current Position quantity: 2 4251 Sell 2 Order Sent Market Sim1 Close 2 Here is the documentation for Flatten and Reverse: http://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#FlattenCxl Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-06 19:16:22
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| [2015-01-07 13:25:39] |
| Demi1201 - Posts: 68 |
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Hello, Thank you for your answer. Unfortunately this means that, upon hitting the flatten button SC would act upon the information it has stored in its incorrect files regarding positions open and thus the Flatten and Reverse buttons are dangerous or useless. Perhaps your work with the DTC Protocol will improve this situation and I don't want to make demands on your time for this issue, but I wonder if others have experienced it as well. See my other post "Discrepancy between....". This problem may only happen when using Advisor account and Use Order Fill Calculated Position and thus may not be of interest to most traders. But why can't SC simply quiery IB and get the positions that are open instead of relying on its flawed data? I have so many times updated trade positions, cleared the trading log etc. but to no avail: some phoney positions remain somewhere in memory and I still don't know how to get rid of them. This seems an important functionality issue. Please advise. Dem |
| [2015-01-07 18:07:12] |
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We plan to look over your other thread. We just have not gotten to that yet. There should be a way to get accurate Trade Position data from TWS for advisor accounts. We will be following up with you on that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-22 15:43:50] |
| Demi1201 - Posts: 68 |
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I continue to have major issues with using SC and IB advisor account. I wonder if there is any progress on this issue... |
| [2015-05-23 03:52:21] |
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No. No further development will be done with this and we advise that you find another solution. If you would like a refund of Sierra Chart please let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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