Support Board
Date/Time: Mon, 23 Dec 2024 06:31:25 +0000
Data not coming through after pay
View Count: 961
| [2015-01-05 15:55:35] |
| bookert4 - Posts: 56 |
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Hello Support, I recently paid for the CME required fees and have more monthly time left on my chart package, but not receiving any data this morning! Please advise. Log report :Software version: 1217 | 2015-01-05 09:28:21 Uses Old Spreadsheets | 2015-01-05 09:28:21 Usage end date: 2015-01-15 | 2015-01-05 09:28:21 Enabled for: Advanced Features. | 2015-01-05 09:28:21 Enabled for: Advanced Features 2. | 2015-01-05 09:28:21 Enabled for: Sierra Chart Historical Data Service. | 2015-01-05 09:28:21 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-01-05 09:28:21 Received 1 data feed usernames. | 2015-01-05 09:28:21 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-01-05 09:28:21 Active service: TD Ameritrade | 2015-01-05 09:28:21 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-01-05 09:28:21 2015-01-05 09:28:21 Local computer clock time | 2015-01-05 09:28:21 2015-01-05 15:28:21 GMT time | 2015-01-05 09:28:21 2015-01-05 09:28:21 Time zone adjusted time | 2015-01-05 09:28:21 Time difference to server time: 5 seconds. | 2015-01-05 09:28:21 Program path: C:\SierraChart3\ | 2015-01-05 09:28:21 Data Files path: C:\SierraChart3\Data\ | 2015-01-05 09:28:21 OS Version Number: 6.1 | 2015-01-05 09:28:21 Locale Information: C | 2015-01-05 09:28:21 Checking for new symbol settings for tda | 2015-01-05 09:28:21 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-01-05 09:28:21 HTTP connection to www.sierrachart.com:80 (1328) | Connected. | 2015-01-05 09:28:21 Symbol settings are up-to-date for tda | 2015-01-05 09:28:22 TD Ameritrade | Connecting. | 2015-01-05 09:28:26 TD Ameritrade | Logging in. (Step 1 of 3) | 2015-01-05 09:28:26 HTTP connection to www.sierrachart.com:80 (1328) | Closed. No error. | 2015-01-05 09:28:27 HTTP connection to www.sierrachart.com:80 (1328) | Shutdown and closed. | 2015-01-05 09:28:27 TD Ameritrade | Authorized for streamer data. | 2015-01-05 09:28:27 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2015-01-05 09:28:27 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2015-01-05 09:28:27 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2015-01-05 09:28:27 TD Ameritrade | Connected. | 2015-01-05 09:28:28 TD Ameritrade | Starting real-time market data updates for: /CLJ4. ID: 1 | 2015-01-05 09:28:28 TD Ameritrade | Streamer request #5 sent. | 2015-01-05 09:28:29 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 01-1 | 2015-01-05 09:28:29 TD Ameritrade | Starting real-time market data updates for: /ESH5. ID: 2 | 2015-01-05 09:48:50 Intraday data recording state for symbol /ESH5 is set to download pending. | 2015-01-05 09:48:50 HD Request # 2 | Downloading Intraday chart data for /ESH5 to the file [ESH5.scid. Service: cme | 2015-01-05 09:48:50 HD Request # 2 | Download start Date-Time: 2015-01-02 10:31:19.0 | 2015-01-05 09:48:50 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-01-05 09:48:50 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-01-05 09:48:51 Socket (3132) | Connected. | 2015-01-05 09:48:51 HD Request # 2 | Sending historical data logon request message. | 2015-01-05 09:48:51 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-01-02 10:31:19. Record interval: 0. Symbol: ESH5 | 2015-01-05 09:48:51 HD Request # 2 | Decompressing data. | 2015-01-05 09:48:51 HD Request # 2 | Receiving Intraday data for /ESH5 starting at 2015-01-02 10:31:19 | 2015-01-05 09:48:51 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-01-02 10:31:21 | 2015-01-05 09:48:51 TD Ameritrade | Old streamer request completed. Request ID: 5 | 2015-01-05 09:48:51 Socket (3132) | Shutdown and closed. | 2015-01-05 09:48:52 The network socket for historical data has been closed. | 2015-01-05 09:48:52 HD Request # 2 | Received 486728 records from 2015-01-02 10:31:19 to 2015-01-05 09:38:56 (3.0 days) and wrote 486727 records for /ESH5 | 2015-01-05 09:48:52 HD Request # 2 | Intraday download COMPLETE for /ESH5. Completion time: 2s. Unique request ID: 1 | 2015-01-05 09:48:52 Removed historical data download ID 1 | 2015-01-05 09:48:52 Real-time Intraday chart data file updates started for /ESH5 | 2015-01-05 09:48:52 Intraday data recording state for symbol /ESH5 is set to download pending. | 2015-01-05 09:48:52 HD Request # 3 | Downloading Intraday chart data for /ESH5 to the file [ESH5.scid. Service: tda | 2015-01-05 09:48:52 HD Request # 3 | Download start Date-Time: 2015-01-05 09:38:56.0 | 2015-01-05 09:48:53 HD Request # 3 | Requesting historical Minute data for the current day. | 2015-01-05 09:48:53 HD Request # 3 | Chart history request unsuccessful. | 2015-01-05 09:48:53 Gzip data is corrupt or incomplete. | 2015-01-05 09:48:53 * HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /ESH5 | 2015-01-05 09:48:53 HD Request # 3 | Intraday download COMPLETE for /ESH5. Completion time: 0s. Unique request ID: 2 | 2015-01-05 09:48:53 Removed historical data download ID 2 | 2015-01-05 09:48:53 Real-time Intraday chart data file updates started for /ESH5 | 2015-01-05 09:48:53 TD Ameritrade | Streamer request #16 sent. | 2015-01-05 09:48:53 TD Ameritrade | Streamer response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2015-01-05 09:48:53 TD Ameritrade | Streamer response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2015-01-05 09:48:53 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 03-1 | 2015-01-05 09:48:53 TD Ameritrade | Starting real-time market data updates for: /CLG5. ID: 3 | 2015-01-05 09:56:10 Intraday data recording state for symbol /CLG5 is set to download pending. | 2015-01-05 09:56:11 HD Request # 4 | Downloading Intraday chart data for /CLG5 to the file [CLG5.scid. Service: nymex | 2015-01-05 09:56:11 HD Request # 4 | Download start Date-Time: 2014-12-25 19:37:22.0 | 2015-01-05 09:56:11 HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2015-01-05 09:56:11 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-01-05 09:56:11 Socket (2736) | Connected. | 2015-01-05 09:56:11 HD Request # 4 | Sending historical data logon request message. | 2015-01-05 09:56:11 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2014-12-25 19:37:22. Record interval: 0. Symbol: CLG5 | 2015-01-05 09:56:11 HD Request # 4 | Decompressing data. | 2015-01-05 09:56:11 HD Request # 4 | Receiving Intraday data for /CLG5 starting at 2014-12-25 19:37:22 | 2015-01-05 09:56:11 HD Request # 4 | Timestamp of first Intraday data file record written: 2014-12-25 19:37:48 | 2015-01-05 09:56:11 TD Ameritrade | Old streamer request completed. Request ID: 16 | 2015-01-05 09:56:12 Socket (2736) | Shutdown and closed. | 2015-01-05 09:56:13 The network socket for historical data has been closed. | 2015-01-05 09:56:13 HD Request # 4 | Received 840742 records from 2014-12-25 19:37:22 to 2015-01-05 09:46:16 (10.6 days) and wrote 840741 records for /CLG5 | 2015-01-05 09:56:13 HD Request # 4 | Intraday download COMPLETE for /CLG5. Completion time: 2s. Unique request ID: 3 | 2015-01-05 09:56:13 Removed historical data download ID 3 | 2015-01-05 09:56:13 Real-time Intraday chart data file updates started for /CLG5 | 2015-01-05 09:56:13 Intraday data recording state for symbol /CLG5 is set to download pending. | 2015-01-05 09:56:13 HD Request # 5 | Downloading Intraday chart data for /CLG5 to the file [CLG5.scid. Service: tda | 2015-01-05 09:56:13 HD Request # 5 | Download start Date-Time: 2015-01-05 09:46:16.0 | 2015-01-05 09:56:14 HD Request # 5 | Requesting historical Minute data for the current day. | 2015-01-05 09:56:14 TD Ameritrade | Streamer request #21 sent. | 2015-01-05 09:56:14 HD Request # 5 | Chart history request unsuccessful. | 2015-01-05 09:56:14 Gzip data is corrupt or incomplete. | 2015-01-05 09:56:14 * HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for /CLG5 | 2015-01-05 09:56:14 HD Request # 5 | Intraday download COMPLETE for /CLG5. Completion time: 0s. Unique request ID: 4 | 2015-01-05 09:56:14 Removed historical data download ID 4 | 2015-01-05 09:56:14 Real-time Intraday chart data file updates started for /CLG5 | 2015-01-05 09:56:14 TD Ameritrade | Streamer response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2015-01-05 09:56:14 TD Ameritrade | Streamer response: NOT_AUTHORIZED_FOR_QUOTE. Additional text: Not authorized for all quotes. | 2015-01-05 09:56:14 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 01-1 | 2015-01-05 09:56:14 Date Time Of Last Edit: 2015-01-05 15:58:50
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| [2015-01-05 16:31:58] |
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Clearly you did not activate any exchanges. You need to do that on this page here: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges You will need to activate one of the CME Group exchanges. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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