Support Board
Date/Time: Mon, 23 Dec 2024 06:38:45 +0000
new software download - my desktop deleted
View Count: 2538
| [2015-01-03 15:46:23] |
| User40526 - Posts: 166 |
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My security software apparently didn't allow one of the processes in the current download and now my Sierra Chart desktop has been deleted. I went to the file under programs and it says the file is empty. Can I recover it? I really don't want to have to rebuild it!
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| [2015-01-03 15:48:46] |
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Search your system for files ending with the "CHT" file extension. What folder do you find those in? Also refer to this help topic: Missing Files After Upgrading Software Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-03 15:50:02] |
| User40526 - Posts: 166 |
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Date/Time Threat Source Affected Files Response Detected By 1/3/2015 9:46 HEU_AEGISCS986 Threat C:\SierraChart2\SierraChart.exe Removed Real Time Scan 1/3/2015 9:46 TSC_GENCLEAN Threat C:\Users\User\Desktop\Sierra Chart (C--SierraChart2).lnk Removed Real Time Scan 1/3/2015 9:46 HEU_AEGISCS986 Threat c:\sierrachart2\sierrachartsetup.exe Removed Real Time Scan |
| [2015-01-03 16:08:09] |
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Based upon this, we recommend disabling the anti-malware/antivirus software and installing Sierra Chart from this page: https://www.sierrachart.com/index.php?page=doc/download.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-01-03 17:33:10] |
| User40526 - Posts: 166 |
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OK, I finally got a workaround and got the new version of SC installed.
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