Support Board
Date/Time: Sun, 19 Jan 2025 17:54:55 +0000
In Asian session today, Dec 26, Sierra Chart is frozen, not moving while all other charts are mo
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| [2014-12-26 04:01:57] |
| gold757 - Posts: 39 |
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Gold moved a lot in other charts this Asian morning but no change in Sierra Chart. What happened to Sierra Chart today this Asian morning?
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| [2014-12-26 04:41:30] |
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You are referring to the Sierra Chart Forex Real-time and Historical Forex/CFD Data Service. There is no trading at the moment on the FXCM system where the data comes from.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-26 08:00:53
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| [2014-12-26 04:55:34] |
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If you set the Service in Sierra Chart to "SC Historical Data" you can look at the GCG15 CME gold futures chart. This will give you delayed historical data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-26 09:24:08] |
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The FXCM data feed became available about 3.5 hours ago.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-02 02:19:39] |
| gold757 - Posts: 39 |
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Most of the charts are not moving right now. Especially HangSeng has'nt been moving since its usual open at 10:15 am. Some reason?
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| [2018-01-02 02:52:59] |
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We are aware of this. The data feed from FXCM is down at the moment. It is an FXCM issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-14 00:52:32] |
| gold757 - Posts: 39 |
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Sierra Chart is not updating its market data since Asian open today. frozen now. How can I help with it?
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| [2018-04-16 13:06:38] |
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At the time you posted this, it was a Saturday and the markets were closed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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