Support Board
Date/Time: Sun, 22 Dec 2024 02:31:42 +0000
data not working after downloading to 1217
View Count: 940
| [2014-12-15 15:29:35] |
| bookert4 - Posts: 56 |
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Hello support, I just downloaded to recent version but when I did, my CME data that I get thru TDAmeritrade stopped working. There is no (M) in the charts. please advise thanks
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| [2014-12-15 19:20:43] |
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We apologize for the delay with this. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-15 19:29:52] |
| bookert4 - Posts: 56 |
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Software version: 1217 | 2014-12-15 13:27:54 Uses Old Spreadsheets | 2014-12-15 13:27:54 Usage end date: 2015-01-15 | 2014-12-15 13:27:54 Enabled for: Advanced Features. | 2014-12-15 13:27:54 Enabled for: Advanced Features 2. | 2014-12-15 13:27:54 Enabled for: Sierra Chart Historical Data Service. | 2014-12-15 13:27:54 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-12-15 13:27:54 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2014-12-15 13:27:54 Received 1 data feed usernames. | 2014-12-15 13:27:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-12-15 13:27:54 Active service: TD Ameritrade | 2014-12-15 13:27:54 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-12-15 13:27:54 2014-12-15 13:27:54 Local computer clock time | 2014-12-15 13:27:54 2014-12-15 19:27:54 GMT time | 2014-12-15 13:27:54 2014-12-15 13:27:54 Time zone adjusted time | 2014-12-15 13:27:54 Time difference to server time: 2 seconds. | 2014-12-15 13:27:54 Program path: C:\SierraChart3\ | 2014-12-15 13:27:54 Data Files path: C:\SierraChart3\Data\ | 2014-12-15 13:27:54 OS Version Number: 6.1 | 2014-12-15 13:27:54 Locale Information: C | 2014-12-15 13:27:54 Checking for new symbol settings for tda | 2014-12-15 13:27:54 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2014-12-15 13:27:54 HTTP connection to www.sierrachart.com:80 (1324) | Connected. | 2014-12-15 13:27:54 Symbol settings are up-to-date for tda | 2014-12-15 13:27:54 TD Ameritrade | Connecting. | 2014-12-15 13:27:59 TD Ameritrade | Logging in. (Step 1 of 3) | 2014-12-15 13:27:59 HTTP connection to www.sierrachart.com:80 (1324) | Closed. No error. | 2014-12-15 13:27:59 HTTP connection to www.sierrachart.com:80 (1324) | Shutdown and closed. | 2014-12-15 13:27:59 TD Ameritrade | Authorized for streamer data. | 2014-12-15 13:28:00 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2014-12-15 13:28:00 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2014-12-15 13:28:00 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2014-12-15 13:28:00 TD Ameritrade | Connected. | 2014-12-15 13:28:00 TD Ameritrade | Total account balances are below 500. Must be >= 500 to use Sierra Chart CME futures data. | 2014-12-15 13:28:00 * TD Ameritrade | Starting real-time market data updates for: /CLJ4. ID: 1 | 2014-12-15 13:28:00 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2014-12-15 13:28:00 TD Ameritrade | Streamer request #5 sent. | 2014-12-15 13:28:01 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 02-3 | 2014-12-15 13:28:02 |
| [2014-12-15 19:36:20] |
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Do you have at least 500 USD or more in your TD Ameritrade account. This message indicates you do not: TD Ameritrade | Total account balances are below 500. Must be >= 500 to use Sierra Chart CME futures data. | 2014-12-15 13:28:00 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-15 19:48:55] |
| bookert4 - Posts: 56 |
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no,I will have to take of that, thank you. sign off
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