Support Board
Date/Time: Wed, 05 Feb 2025 12:51:56 +0000
historical data
View Count: 1109
| [2014-12-04 09:49:56] |
| User45038 - Posts: 10 |
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Hello Support, I am a paid sierra customer, now I use simulated rithmic data feed temporarily. I logged into sierra, and connected to rithmic data feed today morning (Time zone: gmt+1) and I realized that data is missing in all charts between yesterday evening and today morning. I get data since i have login today. I tried the common processes: delete and redownload data, disconnect and reconnect, checked time zone, session time , but no result. What is the problem? Thank you! |
| [2014-12-04 10:42:19] |
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If you are with Optimus Futures we are aware of the problem and it will be resolved as soon as possible. When it is resolved, refer to the instructions in help topic 7.1 to re-download the missing data: http://www.sierrachart.com/index.php?page=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-04 12:39:43] |
| User45038 - Posts: 10 |
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Yes, I am with Optimus Futures. Ok, I am waiting. Thank you
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| [2014-12-04 18:04:33] |
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This problem is now solved. Refer to these instructions to re-download the data: http://www.sierrachart.com/index.php?page=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-04 19:49:06] |
| User45038 - Posts: 10 |
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Yes, it is ok now. Thank you! regards |
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