Support Board
Date/Time: Mon, 23 Dec 2024 11:06:04 +0000
Missing data on SPY 12/1
View Count: 1098
| [2014-12-03 05:07:44] |
| User53441 - Posts: 17 |
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Hey using the SC Historical feed and for trading day 12/1 my data starts from 9:49 missing the first 19 minutes of the day, can you check this out. Thanks |
| [2014-12-05 04:55:58] |
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We are checking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-05 18:46:25] |
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We have been told that due to a network issue, this data is lost .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-05 19:04:51] |
| User53441 - Posts: 17 |
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So this cant be fixed? Can I add the data manually somehow?
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| [2014-12-08 05:13:42] |
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We can patch this for you, but it will take a little effort. We will work on it this week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-13 03:30:42] |
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This data has been patched but it has been patched only through the Sierra Chart Exchange Data Feed since we only have control over that data. Do you just require 1 minute data? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-13 03:31:04
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| [2014-12-14 15:40:11] |
| User53441 - Posts: 17 |
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If I get the 1 minute data corrected wouldn't the 5,10 and 20 minute data be updated as well?
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| [2014-12-18 01:36:36] |
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We apologize for the delay. Yes, it will be. We can attach a file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-18 04:20:41] |
| User53441 - Posts: 17 |
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Yes that works thanks
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| [2014-12-18 04:23:47] |
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The file is attached.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
 SPY.scid - Attached On 2014-12-18 04:23:35 UTC - Size: 6.97 MB - 473 views |
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