Support Board
Date/Time: Sat, 21 Dec 2024 17:50:33 +0000
problem downloading the tool list
View Count: 903
| [2014-11-26 04:39:59] |
| 2garin - Posts: 184 |
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Good afternoon. The problem with loading the tool list. Opened the window Global Symbol Stttings pressed Full Resset, the list on the left side is missing, press (repeatedly) Update From Server tool list is empty. Tell me how to fix the problem download. Log terminal attached. Thank you. |
Private File |
| [2014-11-26 08:12:50] |
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We are not sure why this is happening. We are able to receive the Symbol Settings without any problem. Could you try again now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-26 20:45:09] |
| 2garin - Posts: 184 |
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The problem is present
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 log.txt - Attached On 2014-11-26 20:45:00 UTC - Size: 4.99 KB - 447 views |
| [2014-11-26 23:35:41] |
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We are working on this issue. We think it is due to your Internet connection and a large amount of data transferred for the Symbol Settings. We are working on adding support for compression when requesting the symbol settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-27 00:46:41] |
| 2garin - Posts: 184 |
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Changed provider. Connected via a slow connection (GPRS modem) List Download (long time). log attached.
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| log.txt - Attached On 2014-11-27 00:45:21 UTC - Size: 587 B - 444 views |
| [2014-11-27 03:28:31] |
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Yes we can see it was a long time receive the symbol settings and we will have the compression ready in the next two or three days. Possibly by the end of the day tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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