Support Board
Date/Time: Sun, 22 Dec 2024 11:00:23 +0000
25 Nov Coffee Chart
View Count: 889
| [2014-11-25 16:38:28] |
| User90927 - Posts: 38 |
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http://www.sierrachart.com/image.php?l=1416933023230.png My Coffee chart is only showing data from 09.40 instead of 03.15 for today the 25 Nov. How can I recover the previous data ? I have tried to delete data and disconnect and connect again but nothing works? |
| [2014-11-25 17:54:40] |
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Follow the instructions in help topic 7.1 here: https://www.sierrachart.com/index.php?page=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-25 18:42:11] |
| User90927 - Posts: 38 |
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I have tried everything you have asked , but I cant still get the intraday pricebars for the 25 Nov. All other charts seem fine....just the coffee one that is causing problems. Even on the 30min or 1 hour charts there is only 1 price bar for the 25 Nov http://www.sierrachart.com/image.php?l=1416940906359.png |
| [2014-11-25 18:51:23] |
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We are not sure what you did exactly. Re-download the data with Edit >> Delete All Data and Download.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-25 19:27:55] |
| User90927 - Posts: 38 |
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I have just done that, and on the 30min chart I am getting 1 price bar
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| [2014-11-25 19:29:27] |
| User90927 - Posts: 38 |
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Would you care to offer remote help
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| [2014-11-25 20:00:03] |
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We are contacting TransAct about this. We cannot directly help with it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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