Support Board
Date/Time: Fri, 22 Nov 2024 18:22:21 +0000
CTS T4 symbol loading errors...
View Count: 2752
| [2013-05-13 17:56:44] |
| User53765 - Posts: 66 |
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Hi Sierra Support, I seem to have a recurring issue when opening up my Sierra platform and reading the error message on both the ES and NQ futures contract indicating `SYMBOL UNKNOWN`. This has been happening for a few weeks now, and I feel some of the data showing on the charts is incorrect. If I disconnect the data feed temporarily and then re-establish connection, the data does forgo the previous UNKNOWN SYMBOL message but still is there any way to find out why during the initial loading of the CTS T4 platform and opening of the charts that the ES and NQ contracts are not being recognized on Sierra`s side. Thanks in advance, AD. |
| [2013-05-13 19:21:33] |
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Please post a copy of the message log following the steps here: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2013-05-14 00:51:40] |
| User53765 - Posts: 66 |
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As per reply, im copying and pasting just the error messages. Please let me know if you require further information. Thanks, AD. Symbol Error: CME_EQ-ES-CME_20130600_ESM3 is unknown, unavailable, or improperly formatted. | 2013-05-13 19:44:09 Symbol Error: CME_EQ-ES-CME_20130900_ESU3 is unknown, unavailable, or improperly formatted. | 2013-05-13 19:44:09 Symbol Error: CME_EQ-NQ-CME_20130600_NQM3 is unknown, unavailable, or improperly formatted. | 2013-05-13 19:44:09 Symbol Error: CME_EQ-NQ-CME_20130900_NQU3 is unknown, unavailable, or improperly formatted. | 2013-05-13 19:44:09 |
| [2013-05-14 04:12:34] |
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This is very unusual. We do not see anything wrong with those particular symbols. Are you connecting to a live trading account? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-14 07:18:14] |
| crazybears - Posts: 314 |
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Hi i have same issues if price display format isn't set to 1 and tick size to 25. |
| [2013-05-14 20:05:07] |
| User53765 - Posts: 66 |
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Dear Sierra engineering, With response to your previous question I am not connecting to a live trading account but a simualation account. I don`t believe there is a difference but you might know better. Thanks, AD. |
| [2013-05-14 22:06:49] |
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What we need you to do is to contact Cunningham Trading Systems. Here is their contact information: http://www.ctsfutures.com/support.aspx They will need to look at the log files. The log files will be found in C:\Sierra Chart\Trace\T4Logs\ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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