Support Board
Date/Time: Wed, 27 Nov 2024 22:26:33 +0000
SC Live Stop Order Modification Error on TF
View Count: 6547
| [2014-10-13 02:32:07] |
| Futures Operator - Posts: 239 |
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SC Pkg 3, v1192, Rithmic/Crossland. Modifying a Live stop order on TF now during its electronic trading hours, produces the error below in the Trade Service Log: Rithmic Trading | Failure with order with Service Order ID: 14215168. The order management system rejected request | 2014-10-12 22:09:09 * There was an error with the order modification: Rithmic Trading order report (Order cancel/replace reject). Info: The order management system rejected request. Service order ID: 14215168 | 2014-10-12 22:09:09 * The Chart, Orders and Positions window, and Trade Activity tab in the Trade Activity Log all show the new price of the modified order with Status as Open, with no indication of an error, and there is no change in the Status even after several minutes. However after pressing Refresh Trade Data, the all of these revert back to the original price prior to the rejected order modification indicated by the Trade Service Log. 1. Why is the live position stop order not being modified during its electronic trading hours? 2. Why are the Chart, Orders and Positions window, and Trade Activity tabs all providing incorrect Order Status? 3. How can one see confirmed correct order status without having to manually press Refresh Trade Data? |
| [2014-10-13 03:05:54] |
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1. Only Rithmic can answer this. 2. The order Status is not incorrect. It should be Open. 3. The order Status is not incorrect. The only problem we see is with the price. Sierra Chart does not modify the price of an order listed in the Trade Orders and Positions >> Orders tab, when requesting an order modification. The trading service will do that. So if you see the new price, it is the trading service which set it. Therefore, this indicates a problem on the trading service side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-13 03:30:33] |
| Futures Operator - Posts: 239 |
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1. It appears to be a problem with Rithmic, even Crossland could not cancel it and had to call the exchange to do it. I've placed a new order which cancels/modifies correctly. They are following up with Rithmic on the cause. I will update here if you are interested. 2, 3. I meant indicating incorrect price not status. So despite the rejected order modification, Rithmic is providing an incorrect new price to SC, but Refreshing Trade Data manually fixes this issue? Perhaps an automatic check of newly modified order prices with Refresh Trade Data would fix the incorrectly shown price issue. Thank you for your prompt response. |
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