Support Board
Date/Time: Wed, 27 Nov 2024 22:39:18 +0000
SC crash
View Count: 1519
| [2014-10-11 11:15:31] |
| avifutures - Posts: 59 |
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Hi. SC crashes when adding more then one custom indicator to a chartbook. Avi |
| [2014-10-11 18:24:46] |
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There must be a problem with the custom study itself. Refer to help topic 17 here: Http://www.sierrachart.com/index.php?page=doc/helpdetails17.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-12 05:53:06] |
| avifutures - Posts: 59 |
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I get a "Sierra chart has stopped working" message when i press the "Add Custom Study" button. This happens when i want to add a second custom study regardless of the custom study that was added successfully on the first attempt.. Your conclusion looks irrelevant, maybe you would like to look again into this.. BR, Avi |
| [2014-10-12 09:07:20] |
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With what you describe there is no doubt this is the result of a problem with a custom studies DLL. What version of Sierra Chart are you running? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-12 09:27:53] |
| avifutures - Posts: 59 |
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1199. and then switched to pre-release 1200 but the problem persists.. I also tried to create a new chartbook and add various custom studies to it. I got the same behaviour - first custom study is added successfully and then pressing again on the "Add Custom Study" button is stopping SC. After launching SC again, problem is back the same way as described above... Avi. |
| [2014-10-12 09:29:23] |
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Attach the DLL file you are using and we will test it. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-12 09:45:39] |
| avifutures - Posts: 59 |
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I think I was misunderstood. There is no specific problematic DLL since the problem occurs whenever i try to add a second custom study, regardless of the custom study that was added before, and exactly when i press the "Add custom study" button the second time (this is obviously before even selecting the second custom study to add..) After restarting SC I can add any custom study on the first attempt but fail as described on my second "add custom study" attempt.. Hope I made it clear now.. |
| [2014-10-12 10:50:03] |
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This is 100% a problem with the custom study DLL file. Refer to help topic 17: Http://www.sierrachart.com/index.php?page=doc/helpdetails17.html The only solution is to delete the faulty DLLs and contact the developer of them. We cannot provide further help. We are 100% certain the problem is with the DLLs. Please understand that. We know what we are talking about. Delete those DLLs and the problem will be fixed. We cannot comment on this further. Please understand what we are telling you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-12 10:50:43
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| [2014-10-12 14:45:07] |
| avifutures - Posts: 59 |
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Problem solved after removing all custom study dll files from SC data dir. thx. |
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