Support Board
Date/Time: Wed, 27 Nov 2024 22:29:21 +0000
Real-time data feed
View Count: 1051
| [2014-10-10 06:53:13] |
| User58493 - Posts: 3 |
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Hello support team, on Monday I paid for the SC real-time and historical exchange data feed, but still it does not work. You can look at it? koxo |
| [2014-10-10 07:18:46] |
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The Sierra Chart Real-time and Historical Exchange Data Feed is properly activated in your account. We see you are using Interactive Brokers and it will work with your IB account. While connected to Interactive Brokers, post a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-10 10:38:24] |
| User58493 - Posts: 3 |
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Software version: 1199 | 2014-10-10 12:31:44 Usage end date: 2015-03-13 | 2014-10-10 12:31:44 Enabled for: Advanced Features. | 2014-10-10 12:31:44 Enabled for: Advanced Features 2. | 2014-10-10 12:31:44 Enabled for: Sierra Chart Historical Data Service. | 2014-10-10 12:31:44 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-10-10 12:31:44 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2014-10-10 12:31:44 Received 1 data feed usernames. | 2014-10-10 12:31:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-10-10 12:31:44 Active service: SC Exchange Data | 2014-10-10 12:31:44 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-10-10 12:31:44 2014-10-10 12:31:44 Local computer clock time | 2014-10-10 12:31:44 2014-10-10 10:31:44 GMT time | 2014-10-10 12:31:44 2014-10-10 12:31:44 Time zone adjusted time | 2014-10-10 12:31:44 Time difference to server time: 6 seconds. | 2014-10-10 12:31:44 Program path: C:\SierraChart2\ | 2014-10-10 12:31:44 Data Files path: C:\SierraChart2\Data\ | 2014-10-10 12:31:44 OS Version Number: 6.1 | 2014-10-10 12:31:44 Checking for new symbol settings for scbcd | 2014-10-10 12:31:44 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-10-10 12:31:44 HTTP connection to www.sierrachart.com:80 (1372) | Connected. | 2014-10-10 12:31:44 Symbol settings are up-to-date for scbcd | 2014-10-10 12:31:44 Files to Open on Start up | Opening file: IMA6.cht | 2014-10-10 12:31:47 Mapping NQZ14 to NQZ4. Service code: cme | 2014-10-10 12:31:48 Intraday data recording state for symbol NQZ14 is set to pending. | 2014-10-10 12:31:48 HD Request # 2 | Downloading Intraday chart data for NQZ14 to the file NQZ14.scid. Service: cme | 2014-10-10 12:31:48 HD Request # 2 | Download start Date-Time: 2014-10-10 12:12:04.0 | 2014-10-10 12:31:48 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2014-10-10 12:31:48 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-10 12:31:48 Mapping YMZ14 to YMZ4. Service code: cbot | 2014-10-10 12:31:48 Intraday data recording state for symbol YMZ14 is set to pending. | 2014-10-10 12:31:48 Mapping ESZ14 to ESZ4. Service code: cme | 2014-10-10 12:31:48 Intraday data recording state for symbol ESZ14 is set to pending. | 2014-10-10 12:31:48 Socket (1964) | Connected. | 2014-10-10 12:31:48 HD Request # 2 | Sending historical data logon request message. | 2014-10-10 12:31:48 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2014-10-10 12:12:04. Record interval: 0. Symbol: NQZ4 | 2014-10-10 12:31:48 HD Request # 2 | Decompressing data. | 2014-10-10 12:31:48 HD Request # 2 | Receiving Intraday data for NQZ14 starting at 2014-10-10 12:12:04 | 2014-10-10 12:31:48 HD Request # 2 | Timestamp of first Intraday data file record written: 2014-10-10 12:12:05 | 2014-10-10 12:31:48 HD Request # 2 | Historical data for NQZ14 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-10-10 12:31:48 Socket (1964) | Shutdown and closed. | 2014-10-10 12:31:48 The network socket for historical data has been closed. | 2014-10-10 12:31:48 HD Request # 2 | Received 918 records from 2014-10-10 12:12:04 to 2014-10-10 12:21:55 (9.8 minutes) and wrote 917 records for NQZ14 | 2014-10-10 12:31:48 HD Request # 2 | Intraday download COMPLETE for NQZ14. Completion time: 0s | 2014-10-10 12:31:48 HD Request # 3 | Downloading Intraday chart data for YMZ14 to the file YMZ14.scid. Service: cbot | 2014-10-10 12:31:48 HD Request # 3 | Download start Date-Time: 2014-10-10 12:12:03.0 | 2014-10-10 12:31:48 HD Request # 3 | Using server: scdf1.sierracharts.com port 10149 | 2014-10-10 12:31:48 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-10 12:31:48 Socket (1896) | Connected. | 2014-10-10 12:31:49 HD Request # 3 | Sending historical data logon request message. | 2014-10-10 12:31:49 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2014-10-10 12:12:03. Record interval: 0. Symbol: YMZ4 | 2014-10-10 12:31:49 HD Request # 3 | Decompressing data. | 2014-10-10 12:31:49 HD Request # 3 | Receiving Intraday data for YMZ14 starting at 2014-10-10 12:12:03 | 2014-10-10 12:31:49 HD Request # 3 | Timestamp of first Intraday data file record written: 2014-10-10 12:12:06 | 2014-10-10 12:31:49 HD Request # 3 | Historical data for YMZ14 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-10-10 12:31:49 Socket (1896) | Shutdown and closed. | 2014-10-10 12:31:49 The network socket for historical data has been closed. | 2014-10-10 12:31:49 HD Request # 3 | Received 1013 records from 2014-10-10 12:12:03 to 2014-10-10 12:21:56 (9.9 minutes) and wrote 1011 records for YMZ14 | 2014-10-10 12:31:49 HD Request # 3 | Intraday download COMPLETE for YMZ14. Completion time: 0s | 2014-10-10 12:31:49 HD Request # 4 | Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme | 2014-10-10 12:31:49 HD Request # 4 | Download start Date-Time: 2014-10-10 12:12:03.0 | 2014-10-10 12:31:49 HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2014-10-10 12:31:49 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-10 12:31:49 Socket (1964) | Connected. | 2014-10-10 12:31:49 HD Request # 4 | Sending historical data logon request message. | 2014-10-10 12:31:49 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2014-10-10 12:12:03. Record interval: 0. Symbol: ESZ4 | 2014-10-10 12:31:49 HD Request # 4 | Decompressing data. | 2014-10-10 12:31:49 HD Request # 4 | Receiving Intraday data for ESZ14 starting at 2014-10-10 12:12:03 | 2014-10-10 12:31:49 HD Request # 4 | Timestamp of first Intraday data file record written: 2014-10-10 12:12:04 | 2014-10-10 12:31:49 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2014-10-10 12:31:49 SC Exchange Data | Connected. | 2014-10-10 12:31:49 HD Request # 4 | Re-requesting historical data for ESZ14 to get the latest data since the download was started while not connected to primary service. | 2014-10-10 12:31:50 Socket (1964) | Shutdown and closed. | 2014-10-10 12:31:50 The network socket for historical data has been closed. | 2014-10-10 12:31:50 HD Request # 4 | Received 3583 records from 2014-10-10 12:12:03 to 2014-10-10 12:21:56 (9.9 minutes) and wrote 3582 records for ESZ14 | 2014-10-10 12:31:50 Mapping ESZ14 to ESZ4. Service code: cme | 2014-10-10 12:31:50 HD Request # 5 | Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme | 2014-10-10 12:31:50 HD Request # 5 | Download start Date-Time: 2014-10-10 12:21:56.0 | 2014-10-10 12:31:50 HD Request # 5 | Using server: scdf1.sierracharts.com port 10149 | 2014-10-10 12:31:50 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-10 12:31:50 Socket (1956) | Connected. | 2014-10-10 12:31:50 HD Request # 5 | Sending historical data logon request message. | 2014-10-10 12:31:50 Mapping NQZ14 to NQZ4. Service code: cme | 2014-10-10 12:31:50 SC Exchange Data | Starting real-time market data updates for: NQZ4. ID: 2 | 2014-10-10 12:31:50 Using username 0 | 2014-10-10 12:31:50 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-10-10 12:31:50 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2014-10-10 12:21:56. Record interval: 0. Symbol: ESZ4 | 2014-10-10 12:31:50 Intraday data recording state for symbol NQZ14 is set to pending. | 2014-10-10 12:31:50 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-10 12:31:50 Mapping YMZ14 to YMZ4. Service code: cbot | 2014-10-10 12:31:50 SC Exchange Data | Starting real-time market data updates for: YMZ4. ID: 3 | 2014-10-10 12:31:50 Intraday data recording state for symbol YMZ14 is set to pending. | 2014-10-10 12:31:50 SC Exchange Data | Starting real-time market data updates for: ESZ4. ID: 1 | 2014-10-10 12:31:50 HD Request # 5 | Decompressing data. | 2014-10-10 12:31:50 HD Request # 5 | Receiving Intraday data for ESZ14 starting at 2014-10-10 12:21:56 | 2014-10-10 12:31:50 Socket (1956) | Shutdown and closed. | 2014-10-10 12:31:50 The network socket for historical data has been closed. | 2014-10-10 12:31:50 HD Request # 5 | Received 7 records from 2014-10-10 12:21:56 to 2014-10-10 12:21:56 (0.0 seconds) and wrote 0 records for ESZ14 | 2014-10-10 12:31:50 HD Request # 5 | Intraday download COMPLETE for ESZ14. Completion time: 0s | 2014-10-10 12:31:50 Real-time Intraday chart data file updates started for ESZ14 | 2014-10-10 12:31:50 HD Request # 6 | Downloading Intraday chart data for NQZ14 to the file NQZ14.scid. Service: cme | 2014-10-10 12:31:50 HD Request # 6 | Download start Date-Time: 2014-10-10 12:21:55.0 | 2014-10-10 12:31:50 HD Request # 6 | Using server: scdf2.sierracharts.com port 10149 | 2014-10-10 12:31:50 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-10 12:31:50 Socket (1892) | Connected. | 2014-10-10 12:31:50 SC Exchange Data | Connected to server. | 2014-10-10 12:31:50 SC Exchange Data | Sending logon request message. | 2014-10-10 12:31:50 Socket (1968) | Connected. | 2014-10-10 12:31:50 HD Request # 6 | Sending historical data logon request message. | 2014-10-10 12:31:50 SC Exchange Data | Server Info - Server Name: . | 2014-10-10 12:31:50 SC Exchange Data | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-10 12:31:50 SC Exchange Data | Successfully connected. | 2014-10-10 12:31:50 Intraday data recording state for symbol ESZ14 is set to pending. | 2014-10-10 12:31:50 SC Exchange Data | Restarting real-time data updates for symbol: ESZ14 -> ESZ4 | 2014-10-10 12:31:50 SC Exchange Data | Restarting real-time data updates for symbol: NQZ14 -> NQZ4 | 2014-10-10 12:31:50 SC Exchange Data | Restarting real-time data updates for symbol: YMZ14 -> YMZ4 | 2014-10-10 12:31:50 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2014-10-10 12:21:55. Record interval: 0. Symbol: NQZ4 | 2014-10-10 12:31:50 Symbol Error - ESZ14 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-10-10 12:31:50 Symbol Error - NQZ14 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-10-10 12:31:50 Symbol Error - YMZ14 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2014-10-10 12:31:51 HD Request # 6 | Decompressing data. | 2014-10-10 12:31:51 HD Request # 6 | Receiving Intraday data for NQZ14 starting at 2014-10-10 12:21:55 | 2014-10-10 12:31:51 HD Request # 6 | Timestamp of first Intraday data file record written: 2014-10-10 12:21:56 | 2014-10-10 12:31:51 Socket (1968) | Shutdown and closed. | 2014-10-10 12:31:51 The network socket for historical data has been closed. | 2014-10-10 12:31:51 HD Request # 6 | Received 11 records from 2014-10-10 12:21:55 to 2014-10-10 12:21:57 (2.0 seconds) and wrote 10 records for NQZ14 | 2014-10-10 12:31:51 HD Request # 6 | Intraday download COMPLETE for NQZ14. Completion time: 1s | 2014-10-10 12:31:51 Real-time Intraday chart data file updates started for NQZ14 | 2014-10-10 12:31:51 HD Request # 7 | Downloading Intraday chart data for YMZ14 to the file YMZ14.scid. Service: cbot | 2014-10-10 12:31:51 HD Request # 7 | Download start Date-Time: 2014-10-10 12:21:56.0 | 2014-10-10 12:31:51 HD Request # 7 | Using server: scdf1.sierracharts.com port 10149 | 2014-10-10 12:31:51 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-10-10 12:31:51 Socket (1964) | Connected. | 2014-10-10 12:31:51 HD Request # 7 | Sending historical data logon request message. | 2014-10-10 12:31:51 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2014-10-10 12:21:56. Record interval: 0. Symbol: YMZ4 | 2014-10-10 12:31:51 HD Request # 7 | Decompressing data. | 2014-10-10 12:31:51 HD Request # 7 | Receiving Intraday data for YMZ14 starting at 2014-10-10 12:21:56 | 2014-10-10 12:31:51 Socket (1964) | Shutdown and closed. | 2014-10-10 12:31:51 The network socket for historical data has been closed. | 2014-10-10 12:31:51 HD Request # 7 | Received 12 records from 2014-10-10 12:21:56 to 2014-10-10 12:21:56 (0.0 seconds) and wrote 0 records for YMZ14 | 2014-10-10 12:31:51 HD Request # 7 | Intraday download COMPLETE for YMZ14. Completion time: 0s | 2014-10-10 12:31:51 Real-time Intraday chart data file updates started for YMZ14 | 2014-10-10 12:31:51 HD Request # 8 | Downloading Intraday chart data for ESZ14 to the file ESZ14.scid. Service: cme | 2014-10-10 12:31:51 HD Request # 8 | Download start Date-Time: 2014-10-10 12:21:56.0 | 2014-10-10 12:31:51 HD Request # 8 | Using server: scdf2.sierracharts.com port 10149 | 2014-10-10 12:31:51 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-10-10 12:31:51 Socket (1968) | Connected. | 2014-10-10 12:31:51 HD Request # 8 | Sending historical data logon request message. | 2014-10-10 12:31:51 HD Request # 8 | Requesting Intraday data. Start Date-Time: 2014-10-10 12:21:56. Record interval: 0. Symbol: ESZ4 | 2014-10-10 12:31:51 Chart #3 has tagged chart #1 for full recalculation. Chartbook: IMA6.cht | 2014-10-10 12:31:51 HD Request # 8 | Decompressing data. | 2014-10-10 12:31:52 HD Request # 8 | Receiving Intraday data for ESZ14 starting at 2014-10-10 12:21:56 | 2014-10-10 12:31:52 HD Request # 8 | Timestamp of first Intraday data file record written: 2014-10-10 12:21:58 | 2014-10-10 12:31:52 Socket (1968) | Shutdown and closed. | 2014-10-10 12:31:52 The network socket for historical data has been closed. | 2014-10-10 12:31:52 HD Request # 8 | Received 9 records from 2014-10-10 12:21:56 to 2014-10-10 12:21:58 (2.0 seconds) and wrote 2 records for ESZ14 | 2014-10-10 12:31:52 HD Request # 8 | Intraday download COMPLETE for ESZ14. Completion time: 0s | 2014-10-10 12:31:52 Real-time Intraday chart data file updates started for ESZ14 | 2014-10-10 12:31:52 Chart #1 is performing a full recalculation because it has been tagged. Chartbook: IMA6.cht | 2014-10-10 12:31:52 Chart #2 has tagged chart #1 for full recalculation. Chartbook: IMA6.cht | 2014-10-10 12:31:52 Chart #2 has tagged chart #1 for full recalculation. Chartbook: IMA6.cht | 2014-10-10 12:31:52 Chart #2 has tagged chart #1 for full recalculation. Chartbook: IMA6.cht | 2014-10-10 12:31:52 Chart #1 is performing a full recalculation because it has been tagged. Chartbook: IMA6.cht | 2014-10-10 12:31:52 HTTP connection to www.sierrachart.com:80 (1372) | Closed. No error. | 2014-10-10 12:31:54 HTTP connection to www.sierrachart.com:80 (1372) | Shutdown and closed. | 2014-10-10 12:31:54 |
| [2014-10-10 15:26:47] |
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You need to connect to your Interactive Brokers account and use Interactive Broker symbols as is explained here: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Integration Otherwise, you cannot receive the real-time CME data according to exchange rules, without paying higher exchange fees. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-10 15:27:12
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| [2014-10-10 20:48:04] |
| User58493 - Posts: 3 |
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Thank you, I already understand it. koxo |
| [2014-10-10 22:02:39] |
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Let us know if you need more help. We want everything to work properly for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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