Support Board
Date/Time: Wed, 27 Nov 2024 22:26:30 +0000
System down - urgent
View Count: 933
| [2014-10-08 14:51:46] |
| User97303 - Posts: 16 |
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My SC stopped RT at 10:22 am this morning. When I log into my data provider it is up and running fine. Data settings are correct in SC. I am down and need back up now. Attached is screen shot
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 10.8.2014.jpg / V - Attached On 2014-10-08 14:51:28 UTC - Size: 330.67 KB - 345 views |
| [2014-10-08 15:36:46] |
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So much of our time is taken with these Rithmic problems. This is from the Message Log you sent: Symbol Error - ESZ4-CME is unknown, unavailable, or improperly formatted. | 2014-10-08 10:35:38 Market Depth data has been rejected for symbol: ESZ4-CME. | 2014-10-08 10:35:38 HD Request # 2 | Error downloading historical Intraday data for ESz4-CME. Error requesting historical Minute data. Rithmic error code: API_NO_DATA | 2014-10-08 10:35:38 The first point of contact about this should be your trading/broker service. The symbol looks corrected we do not know why the server is giving these errors. We recommend selecting File >> Disconnect and File >> Connect to Data Feed and see if that resolves the problem. this is not a Sierra Chart issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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