Help / Frequently Asked Questions

Summary

This page lists the descriptive titles to pages that contain answers to questions and issues you may have. If you are having a problem, then be sure to update to the Current version of Sierra Chart.

To update, simply select Help >> Download Current Version on the Sierra Chart menu. You may want to briefly review all of the titles below to be sure you find the answer you need, even if support referred you to a specific topic.

If you are a new user and have not already done so, be sure follow the instructions on the Getting Started documentation page.

• Help topic 1: Data/Trading Service Connection and Symbol Issues
• Help topic 2: Data and Chart Display Errors
• Help topic 3: Charts not Updating/Blank Charts
• Help topic 4: Prices / Data Falling Behind
• Help topic 5: Futures Chart Not Updating
• Help topic 6: No Historical Chart or Blank Chart / Historical Chart Not Updating / Missing Historical Chart Data
• Help topic 7: Missing or Incomplete Intraday Chart Data
• Help topic 8: Loading More Or Less Data into an Intraday Chart
• Help topic 9: Missing Text or Graphics in a Chart
• Help topic 10: Adding Space after Last Bar in Chart
• Help topic 11: Showing or Hiding Drawings for Different Symbols
• Help topic 12: Historical Chart Prices
• Help topic 13: Charting the Day Session Only or Setting the Chart Session Times
• Help topic 14: Window Size and Position Not Restored When Opening Chartbook
• Help topic 15: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation
• Help topic 16: Error Messages When Opening Files
• Help topic 17: Sierra Chart Unexpectedly Shutting Down /Unusual System or Software Problems
• Help topic 18: Unable to Change Bar Period for Charts
• Help topic 19: Chart Tools Do Not Work
• Help topic 22: Missing Files After Upgrading Software
• Help topic 23: Duplicate Bar in Historical Chart
• Help topic 24: Unable to Install the Newest Version of the Software
• Help topic 25: Comparing Daily Volume to Intraday Chart Bar Volume
• Help topic 26: Different Symbols Between Historical Charts and Data Feed
• Help topic 27: How to Quickly Change the Bar/Column Time Period In a Chart
• Help topic 28: How to Overlay a Study or Main Price Graph From One Chart Onto Another Chart with a Different Timeframe per Bar or Symbol
• Help topic 29: How To Change Settings For Your Sierra Chart Support Board Account
• Help topic 30: High CPU Usage/Long Time to Load Chart Data
• Help topic 31: How to View Time and Sales
• Help topic 32: Changing the Price/Value Display Format
• Help topic 34: Lines/Rays or Other Chart Drawings Move After Drawing Them
• Help topic 37: IB Historical Backfill Data
• Help topic 38: Incorrect Date and/or Time Display, Missing Data, Chart Not Updating
• Help topic 40: Setting the Scale Increment for the Values Scale Display
• Help topic 41: Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server
• Help topic 42: Downloading/Viewing More Historical Intraday data
• Help topic 43: Differences With Data and Chart Bars Between Services/Connections
• Help topic 45: Accessing a Backup Chartbook File
• Help topic 46: Chart Bars or Studies Not Completely within View, Not Displayed, or Cut Off. Reset Scales.
• Help topic 47: Number Of Trades, Volume or Range Bar Charts Do Not Match Setting or Are Not Accurate or Are Inconsistent
• Help topic 48: Error Starting the Advanced Custom Study Editor
• Help topic 49: TPO Letters/Blocks For Certain Time Periods Are Missing
• Help topic 50: How to Eliminate Repeating Bars With Volume Bar Based Charts
• Help topic 51: How to Create a Historical or Intraday Continuous Futures Chart for Services that Do Not Have Continuous Symbols
• Help topic 52: How to Remove a Custom Program Name and Access Unlisted Data/Trade Services
• Help topic 55: Setting up a Group of Symbols for Easy Viewing as Charts or Quote Lines (Watch List)
• Help topic 56: Run Sierra Chart on GNU/Linux, BSD, and Mac OS X using Wine
• Help topic 57: Free Mode / Service Package Does Not Support Function
• Help topic 58: How Much Does the Sierra Chart Software Cost plus Data?
• Help topic 59: What is Included in the Free Trial?
• Help topic 61: How to Create High Accuracy Spread or Ratio Charts
• Help topic 62: Software Login or Data Feed Connection Problem
• Help topic 63: Out of Order Timestamps Detected
• Help topic 64: How To Draw Parallel Lines
• Help topic 65: Pivot Points are not Accurate or are Different
• Help topic 66: Charting and Getting Data for Market Statistics/Indexes
• Help topic 67: Hiding Study and Main Price Graph Names and Values from the Values Windows and Region Data Line
• Help topic 68: Disabling Alert Sounds
• Help topic 69: Displaying a Table of Study Values on a Spreadsheet
• Help topic 70: Adjusting Tool Values to the Tick Size
• Help topic 71: Cumulative AskVolume and BidVolume Difference Bars (Cumulative Delta)
• Help topic 72: Copying Chart Drawings from Other Charts Automatically
• Help topic 73: Help Menu Commands that Access the Website Give an Error Message and Do Not Work
• Help topic 75: FIX Services Only Allow One Connection at a Time
• Help topic 76: Sierra Chart Does not Support External Service API Components
• Help topic 77: Profit/Loss Calculations and Symbol Settings
• Help topic 78: Overlaying One or More Additional Symbols on a Chart
• Help topic 79: Providing FIX Log to Support
• Help topic 80: Incorrectly Reported Trade Position
• Help topic 81: Help With Daily Profit/Loss Value
• Help topic 82: Enabling/Disabling Order Confirmations
• Help topic 83: Charts Unexpectedly Scroll Back and Change Fill Space Amount
• Help topic 84: Coloring or Marking Bars Based on Formula Defined Conditions
• Help topic 85: Bid Ask Average Price Used for Chart Bars and Last Trade Price / Incorrect Last Trade Price in Chart
• Help topic 86: Solving Inaccurate Trade Statistics for Charts Field Values