Support Board
Date/Time: Sat, 23 Nov 2024 08:25:51 +0000
Unknown Request - click for symbol info
View Count: 33
| [2024-11-20 18:45:05] |
| User822462 - Posts: 1 |
|
hi, hope all is well. I have tried logging on to my chartbook today and have been met with the orange tab box detailing an unknown request. I visited your website and carried out the required instructions with regards to updating the symbol which is already correct. I was using Sierra less than 24hrs ago with no issues and so this message has appeared very recently. Please would you be kind enough to advise on how I can rectify this issue? I have attached the log below. The current symbol I am using is MNQZ4.CME 2024-11-20 18:37:34.896 | Trade activity files set size: 313 2024-11-20 18:37:34.923 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2024-11-20 18:37:34.923 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2024-11-20 18:37:34.923 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2024-11-20 18:37:34.934 | Reading Internal Order ID file. 2024-11-20 18:37:34.961 | Reading Trade Orders file. 2024-11-20 18:37:34.961 | Reading Trade Positions file. 2024-11-20 18:37:34.962 | Reading Trade Account Data files. 2024-11-20 18:37:34.963 | Software version: 2639 64-bit 2024-11-20 18:37:34.963 | Primary Thread ID: 17852 2024-11-20 18:37:34.963 | Usage end date: 2024-12-11 2024-11-20 18:37:34.963 | Enabled for: Advanced Features 2. 2024-11-20 18:37:34.963 | Enabled for: Sierra Chart Historical Data Service. 2024-11-20 18:37:34.963 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-11-20 18:37:34.963 | Enabled for: Delayed Denali Exchange Data Feed. 2024-11-20 18:37:34.963 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-11-20 18:37:34.963 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-11-20 18:37:34.963 | Custom symbol settings values: enabled 2024-11-20 18:37:34.963 | Chart Update Interval: 400 2024-11-20 18:37:34.963 | Intraday Data Storage Time Unit: 1 2024-11-20 18:37:34.963 | Time Zone: +00:00:00 (UTC+00) 2024-11-20 18:37:34.963 | 2024-11-20 18:37:34 Local computer time in UTC 2024-11-20 18:37:34.963 | 2024-11-20 18:37:34 Local computer time in SC Time Zone 2024-11-20 18:37:34.963 | 2024-11-20 18:37:32 Server time in UTC 2024-11-20 18:37:34.963 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-11-20 18:37:34.963 | Program path: C:\SierraChart\ 2024-11-20 18:37:34.963 | Data Files path: C:\SierraChart\Data\ 2024-11-20 18:37:34.963 | OS Version Number: 10.0 2024-11-20 18:37:34.963 | Locale Setting: C 2024-11-20 18:37:34.963 | DLLs: UserContributedStudies_64.dll 2024-11-20 18:37:34.963 | Allowed protected custom studies: 2024-11-20 18:37:34.963 | Crash reporter started: true 2024-11-20 18:37:34.963 | 2024-11-20 18:37:34.982 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2024-11-20 18:37:35.016 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-11-20 18:37:35.055 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-11-20 18:37:35.055 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-11-20 18:37:35.118 | Received 5 login tokens. 2024-11-20 18:37:35.519 | Symbol settings MD5 received. Request ID: 1. 2024-11-20 18:37:35.519 | Symbol settings are up-to-date for rithmic_v2.trading. 2024-11-20 18:37:35.638 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2024-11-20 18:37:35.638 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2024-11-20 18:37:35.709 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2024-11-20 18:37:35.709 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2024-11-20 18:37:37.493 | Requested user files to download. 2024-11-20 18:37:39.489 | 2024-11-20 18:37:39.489 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-11-20 18:37:39.492 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-11-20 18:37:39.584 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-11-20 18:37:39.584 | DTC Client socket (1) | New receive buffer size: 0 2024-11-20 18:37:39.584 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-11-20 18:37:39.675 | Rithmic Direct - DTC | Network connection to server complete. 2024-11-20 18:37:39.675 | Rithmic Direct - DTC | Starting socket receive thread. 2024-11-20 18:37:39.675 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-11-20 18:37:39.675 | Rithmic Direct - DTC | Sending logon request message. 2024-11-20 18:37:39.955 | Rithmic Direct - DTC | Received logon response. 2024-11-20 18:37:39.955 | Rithmic Direct - DTC | Server Name: . 2024-11-20 18:37:39.955 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-11-20 18:37:39.955 | Rithmic Direct - DTC | Successfully connected. 2024-11-20 18:37:39.955 | Rithmic Direct - DTC | Trading is supported. 2024-11-20 18:37:39.955 | Rithmic Direct - DTC | Order cancel and replace is supported. 2024-11-20 18:37:39.955 | Rithmic Direct - DTC | OCO Orders supported. 2024-11-20 18:37:39.955 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2024-11-20 18:37:39.955 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2024-11-20 18:37:39.955 | Rithmic Direct - DTC | Connected to server complete. 2024-11-20 18:37:39.956 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-11-20 18:37:39.956 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-11-20 18:37:42.723 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-11-20 18:37:42.755 | XAUUSD 1 Min #1 | Reloading chart. 2024-11-20 18:37:42.802 | XAUUSD Daily #2 | Reloading chart. 2024-11-20 18:37:42.815 | US30 1 Min #3 | Reloading chart. 2024-11-20 18:37:42.825 | USOil 1 Min #4 | Reloading chart. 2024-11-20 18:37:42.837 | ESZ4.CME 1 Min #5 | Reloading chart. 2024-11-20 18:37:42.847 | SPX500 Daily #6 | Reloading chart. 2024-11-20 18:37:42.857 | EURUSD Daily #7 | Reloading chart. 2024-11-20 18:37:42.868 | EURUSD 5 Min #8 | Reloading chart. 2024-11-20 18:37:42.879 | ESZ4.CME #9 | Reloading chart. 2024-11-20 18:37:43.073 | ESZ4.CME 1 Min #10 | Reloading chart. 2024-11-20 18:37:43.084 | AAPL-NQTV 5 Min #11 | Reloading chart. 2024-11-20 18:37:43.095 | SPY 1 Min #12 | Reloading chart. 2024-11-20 18:37:43.172 | USOil 1 Min #4 | Chart data loading complete. 2024-11-20 18:37:43.180 | XAUUSD Daily #2 | Chart data loading complete. 2024-11-20 18:37:43.181 | SPX500 Daily #6 | Chart data loading complete. 2024-11-20 18:37:43.183 | EURUSD Daily #7 | Chart data loading complete. 2024-11-20 18:37:43.186 | XAUUSD 1 Min #1 | Chart data loading complete. 2024-11-20 18:37:43.189 | US30 1 Min #3 | Chart data loading complete. 2024-11-20 18:37:43.193 | ESZ4.CME 1 Min #5 | Chart data loading complete. 2024-11-20 18:37:43.195 | EURUSD 5 Min #8 | Chart data loading complete. 2024-11-20 18:37:43.206 | ESZ4.CME #9 | Chart data loading complete. 2024-11-20 18:37:43.212 | SPY 1 Min #12 | Chart data loading complete. 2024-11-20 18:37:43.214 | ESZ4.CME 1 Min #10 | StartDateTimeForLoadingOrderFills: 00:00:00 2024-11-20 18:37:43.216 | ESZ4.CME 1 Min #10 | Chart data loading complete. 2024-11-20 18:37:43.218 | AAPL-NQTV 5 Min #11 | Chart data loading complete. 2024-11-20 18:37:43.272 | Using Bid/Ask average for last trade price for XAUUSD 2024-11-20 18:37:43.272 | Using symbol data fast lookup vector 2024-11-20 18:37:43.272 | SC Data with Depth | Starting real-time market data updates for: XAUUSD. ID: 1 Service code: fxcm 2024-11-20 18:37:43.273 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 10048 2024-11-20 18:37:43.275 | SC Data with Depth | Requesting security definition data for: XAUUSD. ID: 1 2024-11-20 18:37:43.275 | Starting DelayedDownloadMonitoringTimer 2024-11-20 18:37:43.275 | Starting HDTimeoutTimer 2024-11-20 18:37:43.275 | Added historical Intraday data request for XAUUSD to the queue. 2024-11-20 18:37:43.275 | Intraday data recording state for symbol XAUUSD is set to download 'Pending'. 2024-11-20 18:37:43.276 | Triggering next historical data download in queue. 2024-11-20 18:37:43.277 | Delaying start of download for XAUUSD. 2024-11-20 18:37:43.279 | DTC Client socket (2) | Creating socket. 2024-11-20 18:37:43.279 | DTC Client socket (2) | New receive buffer size: 0 2024-11-20 18:37:43.279 | DTC Client socket (2) | Connecting to IP: 69.39.70.241. 2024-11-20 18:37:43.283 | Using Bid/Ask average for last trade price for USOil 2024-11-20 18:37:43.283 | SC Data with Depth | Starting real-time market data updates for: USOil. ID: 2 Service code: fxcm 2024-11-20 18:37:43.283 | SC Data with Depth | Requesting security definition data for: USOil. ID: 2 2024-11-20 18:37:43.283 | Added historical Intraday data request for USOil to the queue. 2024-11-20 18:37:43.283 | Intraday data recording state for symbol USOil is set to download 'Pending'. 2024-11-20 18:37:43.283 | Triggering next historical data download in queue. 2024-11-20 18:37:43.285 | Using Bid/Ask average for last trade price for US30 2024-11-20 18:37:43.285 | SC Data with Depth | Starting real-time market data updates for: US30. ID: 3 Service code: fxcm 2024-11-20 18:37:43.285 | SC Data with Depth | Requesting security definition data for: US30. ID: 3 2024-11-20 18:37:43.285 | Added historical Intraday data request for US30 to the queue. 2024-11-20 18:37:43.285 | Intraday data recording state for symbol US30 is set to download 'Pending'. 2024-11-20 18:37:43.285 | Triggering next historical data download in queue. 2024-11-20 18:37:43.286 | Rithmic Direct - DTC | Starting real-time market data updates for: ESZ4.CME. ID: 4 Service code: rithmic.trading 2024-11-20 18:37:43.287 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50529 2024-11-20 18:37:43.287 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2024-11-20 18:37:43.287 | DTC Client socket (3) | New receive buffer size: 0 2024-11-20 18:37:43.287 | DTC Client socket (3) | Connecting to IP: 216.57.156.163. 2024-11-20 18:37:43.288 | Rithmic Direct - DTC | Requesting security definition data for: ESZ4.CME. ID: 4 2024-11-20 18:37:43.289 | Added historical Intraday data request for ESZ4.CME to the queue. 2024-11-20 18:37:43.289 | Intraday data recording state for symbol ESZ4.CME is set to download 'Pending'. 2024-11-20 18:37:43.289 | Triggering next historical data download in queue. 2024-11-20 18:37:43.290 | Using Bid/Ask average for last trade price for EURUSD 2024-11-20 18:37:43.290 | SC Data with Depth | Starting real-time market data updates for: EURUSD. ID: 5 Service code: fxcm 2024-11-20 18:37:43.290 | SC Data with Depth | Requesting security definition data for: EURUSD. ID: 5 2024-11-20 18:37:43.291 | Using Bid/Ask average for last trade price for SPX500 2024-11-20 18:37:43.291 | SC Data with Depth | Starting real-time market data updates for: SPX500. ID: 6 Service code: fxcm 2024-11-20 18:37:43.291 | SC Data with Depth | Requesting security definition data for: SPX500. ID: 6 2024-11-20 18:37:43.291 | Added historical Intraday data request for EURUSD to the queue. 2024-11-20 18:37:43.291 | Intraday data recording state for symbol EURUSD is set to download 'Pending'. 2024-11-20 18:37:43.291 | Triggering next historical data download in queue. 2024-11-20 18:37:43.374 | SC Data with Depth | Network connection to server complete. 2024-11-20 18:37:43.374 | SC Data with Depth | Starting socket receive thread. 2024-11-20 18:37:43.374 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2024-11-20 18:37:43.378 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-11-20 18:37:43.378 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-11-20 18:37:43.378 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-11-20 18:37:43.378 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-11-20 18:37:43.501 | Mapping SPY to SPY. Service code: us_equities_utp_cta_exchange.data 2024-11-20 18:37:43.501 | Delayed Data Feed | Starting real-time market data updates for: SPY (SPY). ID: 7 Service code: us_equities_utp_cta_exchange.data 2024-11-20 18:37:43.503 | Delayed Data Feed | Connecting to the server ds30.sierracharts.com. Port 10043 2024-11-20 18:37:43.507 | Delayed Data Feed | Requesting security definition data for: SPY (SPY). ID: 7 2024-11-20 18:37:43.507 | Added historical Intraday data request for SPY to the queue. 2024-11-20 18:37:43.507 | Intraday data recording state for symbol SPY is set to download 'Pending'. 2024-11-20 18:37:43.507 | Triggering next historical data download in queue. 2024-11-20 18:37:43.510 | DTC Client socket (4) | Creating socket. 2024-11-20 18:37:43.510 | DTC Client socket (4) | New receive buffer size: 0 2024-11-20 18:37:43.510 | DTC Client socket (4) | Connecting to IP: 67.214.125.11. 2024-11-20 18:37:43.511 | Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data 2024-11-20 18:37:43.511 | Delayed Data Feed | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 8 Service code: nasdaq_exchange.data 2024-11-20 18:37:43.514 | Delayed Data Feed | Connecting to the server ds31.sierracharts.com. Port 10043 2024-11-20 18:37:43.516 | Delayed Data Feed | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 8 2024-11-20 18:37:43.517 | Added historical Intraday data request for AAPL-NQTV to the queue. 2024-11-20 18:37:43.517 | Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. 2024-11-20 18:37:43.517 | Triggering next historical data download in queue. 2024-11-20 18:37:43.520 | SC Data with Depth | Setting DTC encoding to Binary VLS 2024-11-20 18:37:43.520 | SC Data with Depth | Sending logon request message. 2024-11-20 18:37:43.582 | DTC Client socket (5) | Creating socket. 2024-11-20 18:37:43.582 | DTC Client socket (5) | New receive buffer size: 0 2024-11-20 18:37:43.582 | DTC Client socket (5) | Connecting to IP: 69.39.70.247. 2024-11-20 18:37:43.601 | Delayed Data Feed | Network connection to server complete. 2024-11-20 18:37:43.601 | Delayed Data Feed | Starting socket receive thread. 2024-11-20 18:37:43.601 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-11-20 18:37:43.678 | Delayed Data Feed | Network connection to server complete. 2024-11-20 18:37:43.678 | Delayed Data Feed | Starting socket receive thread. 2024-11-20 18:37:43.678 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-11-20 18:37:43.691 | Rithmic Direct - DTC (Data) | Received logon response. 2024-11-20 18:37:43.691 | Rithmic Direct - DTC (Data) | Server Name: . 2024-11-20 18:37:43.691 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-11-20 18:37:43.691 | Rithmic Direct - DTC (Data) | Successfully connected. 2024-11-20 18:37:43.691 | Rithmic Direct - DTC (Data) | Trading is not supported. 2024-11-20 18:37:43.691 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2024-11-20 18:37:43.691 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2024-11-20 18:37:43.691 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESZ4.CME 2024-11-20 18:37:43.729 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-11-20 18:37:43.729 | Delayed Data Feed | Sending logon request message. 2024-11-20 18:37:43.782 | Symbol Error | ESZ4.CME is unknown, unavailable, or improperly formatted. unknown request 2024-11-20 18:37:43.782 | Rithmic Direct - DTC (Data) | Security Definition request has been rejected. Reason: unknown request. ID = 4 * 2024-11-20 18:37:43.801 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2024-11-20 18:37:43.801 | Delayed Data Feed | Sending logon request message. 2024-11-20 18:37:44.293 | SC Data with Depth | Received logon response. 2024-11-20 18:37:44.293 | SC Data with Depth | Server Name: SC Realtime Server. 2024-11-20 18:37:44.293 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2024-11-20 18:37:44.293 | SC Data with Depth | Successfully connected. 2024-11-20 18:37:44.293 | SC Data with Depth | Trading is not supported. 2024-11-20 18:37:44.293 | SC Data with Depth | MarketDepthIsSupported: 1 2024-11-20 18:37:44.293 | SC Data with Depth | Restarting real-time data updates for symbol: EURUSD 2024-11-20 18:37:44.293 | SC Data with Depth | Restarting real-time data updates for symbol: SPX500 2024-11-20 18:37:44.293 | SC Data with Depth | Restarting real-time data updates for symbol: US30 2024-11-20 18:37:44.293 | SC Data with Depth | Restarting real-time data updates for symbol: USOil 2024-11-20 18:37:44.293 | SC Data with Depth | Restarting real-time data updates for symbol: XAUUSD 2024-11-20 18:37:44.385 | Delayed Data Feed | Received logon response. 2024-11-20 18:37:44.385 | Delayed Data Feed | Server Name: SC Realtime Server. 2024-11-20 18:37:44.385 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-11-20 18:37:44.385 | Delayed Data Feed | Successfully connected. 2024-11-20 18:37:44.385 | Delayed Data Feed | Trading is not supported. 2024-11-20 18:37:44.385 | Delayed Data Feed | MarketDepthIsSupported: 1 2024-11-20 18:37:44.385 | Delayed Data Feed | Restarting real-time data updates for symbol: SPY -> SPY 2024-11-20 18:37:44.489 | Delayed Data Feed | Received logon response. 2024-11-20 18:37:44.489 | Delayed Data Feed | Server Name: SC Realtime Server. 2024-11-20 18:37:44.489 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2024-11-20 18:37:44.489 | Delayed Data Feed | Successfully connected. 2024-11-20 18:37:44.489 | Delayed Data Feed | Trading is not supported. 2024-11-20 18:37:44.489 | Delayed Data Feed | MarketDepthIsSupported: 1 2024-11-20 18:37:44.489 | Delayed Data Feed | Restarting real-time data updates for symbol: AAPL-NQTV -> AAPL-NQTV 2024-11-20 18:37:44.493 | SC Data with Depth | Received security definition for symbol EURUSD 2024-11-20 18:37:44.493 | SC Data with Depth | Received security definition for symbol SPX500 2024-11-20 18:37:44.493 | SC Data with Depth | Received security definition for symbol US30 2024-11-20 18:37:44.493 | SC Data with Depth | Received security definition for symbol USOil 2024-11-20 18:37:44.493 | SC Data with Depth | Received security definition for symbol XAUUSD 2024-11-20 18:37:44.573 | Delayed Data Feed | Received security definition for symbol SPY 2024-11-20 18:37:44.684 | Delayed Data Feed | Received security definition for symbol AAPL-NQTV 2024-11-20 18:37:49.272 | HD Request # 1 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm 2024-11-20 18:37:49.273 | HD Request # 1 | Download start date-time: 2024-11-20 18:32:29.000000. File last date-time: 2024-11-20 18:32:29.000000 2024-11-20 18:37:49.273 | HD Request # 1 | Using server: ds12.sierracharts.com port 10150 2024-11-20 18:37:49.274 | Socket (6) | Creating socket. 2024-11-20 18:37:49.274 | Socket (6) | New receive buffer size: 0 2024-11-20 18:37:49.274 | Socket (6) | Connecting to IP: 69.39.70.241. 2024-11-20 18:37:49.833 | HD Request # 1 | Setting DTC encoding to Binary VLS 2024-11-20 18:37:49.833 | HD Request # 1 | Sending historical data logon request message. 2024-11-20 18:37:50.409 | HD Request # 1 | Requesting Intraday data. Start date-time: 2024-11-20 18:32:29. Record interval: 1. Symbol: XAUUSD 2024-11-20 18:37:50.505 | HD Request # 1 | Decompressing data. 2024-11-20 18:37:50.745 | HD Request # 1 | Receiving Intraday data for XAUUSD starting at 2024-11-20 18:32:29.425000 2024-11-20 18:37:50.746 | Socket (6) | CloseSocket call. 2024-11-20 18:37:50.746 | Socket (6) | Shutdown started. Waiting for graceful close. 2024-11-20 18:37:50.747 | Historical data download thread signaled to stop. 2024-11-20 18:37:50.747 | HD Request # 1 | Timestamp of first Intraday data file record written: 2024-11-20 18:32:29.425000. 2024-11-20 18:37:50.747 | HD Request # 1 | Received 254 Intraday data records from 2024-11-20 18:32:29.425000 to 2024-11-20 18:37:48.099000 (5.3 minutes. Delay: 2.6 seconds) and wrote 254 records for XAUUSD 2024-11-20 18:37:50.763 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2024-11-20 18:37:48.099000 2024-11-20 18:37:50.763 | Added 1 Time and Sales records to Intraday data file for XAUUSD after download. 2024-11-20 18:37:50.763 | HD Request # 1 | Completion time: 1s. 2024-11-20 18:37:50.763 | HD Request # 1 | Intraday data download complete for XAUUSD. Unique request ID: 1 2024-11-20 18:37:50.763 | Removing historical data download ID 1. 2024-11-20 18:37:50.763 | Real-time Intraday chart data file updates started for XAUUSD 2024-11-20 18:37:50.776 | Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 17852 2024-11-20 18:37:50.776 | Intraday chart data file opened for XAUUSD 2024-11-20 18:37:50.776 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-11-20 18:37:50.776 | 2024-11-20 18:37:50.776 | Triggering next historical data download in queue. 2024-11-20 18:37:50.776 | HD Request # 2 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm 2024-11-20 18:37:50.777 | HD Request # 2 | Download start date-time: 2024-11-20 18:32:13.000000. File last date-time: 2024-11-20 18:32:13.000000 2024-11-20 18:37:50.777 | HD Request # 2 | Using server: ds4.sierracharts.com port 10149 2024-11-20 18:37:50.793 | Socket (7) | Creating socket. 2024-11-20 18:37:50.793 | Socket (7) | New receive buffer size: 0 2024-11-20 18:37:50.793 | Socket (7) | Connecting to IP: 67.214.125.7. 2024-11-20 18:37:50.842 | Socket (6) | Socket gracefully closed by remote side. 2024-11-20 18:37:50.842 | Socket (6) | Closed. 2024-11-20 18:37:50.993 | HD Request # 2 | Setting DTC encoding to Binary VLS 2024-11-20 18:37:50.993 | HD Request # 2 | Sending historical data logon request message. 2024-11-20 18:37:51.565 | HD Request # 2 | Requesting Intraday data. Start date-time: 2024-11-20 18:32:13. Record interval: 1. Symbol: USOil 2024-11-20 18:37:51.659 | HD Request # 2 | Decompressing data. 2024-11-20 18:37:51.753 | HD Request # 2 | Receiving Intraday data for USOil starting at 2024-11-20 18:32:13.469000 2024-11-20 18:37:51.754 | Socket (7) | CloseSocket call. 2024-11-20 18:37:51.754 | Socket (7) | Shutdown started. Waiting for graceful close. 2024-11-20 18:37:51.754 | Historical data download thread signaled to stop. 2024-11-20 18:37:51.754 | HD Request # 2 | Timestamp of first Intraday data file record written: 2024-11-20 18:32:13.469000. 2024-11-20 18:37:51.755 | HD Request # 2 | Received 104 Intraday data records from 2024-11-20 18:32:13.469000 to 2024-11-20 18:37:49.787000 (5.6 minutes. Delay: 2.0 seconds) and wrote 104 records for USOil 2024-11-20 18:37:51.770 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2024-11-20 18:37:49.787000 2024-11-20 18:37:51.770 | Added 1 Time and Sales records to Intraday data file for USOil after download. 2024-11-20 18:37:51.770 | HD Request # 2 | Completion time: 1s. 2024-11-20 18:37:51.770 | HD Request # 2 | Intraday data download complete for USOil. Unique request ID: 2 2024-11-20 18:37:51.770 | Removing historical data download ID 2. 2024-11-20 18:37:51.770 | Real-time Intraday chart data file updates started for USOil 2024-11-20 18:37:51.785 | Opened cached Intraday file: C:\SierraChart\Data\USOil.scid. Thread ID: 17852 2024-11-20 18:37:51.785 | Intraday chart data file opened for USOil 2024-11-20 18:37:51.785 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2024-11-20 18:37:51.785 | 2024-11-20 18:37:51.785 | Triggering next historical data download in queue. 2024-11-20 18:37:51.785 | HD Request # 3 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm 2024-11-20 18:37:51.786 | HD Request # 3 | Download start date-time: 2024-11-20 18:32:29.000000. File last date-time: 2024-11-20 18:32:29.000000 2024-11-20 18:37:51.786 | HD Request # 3 | Using server: ds12.sierracharts.com port 10150 2024-11-20 18:37:51.786 | Socket (6) | Creating socket. 2024-11-20 18:37:51.786 | Socket (6) | New receive buffer size: 0 2024-11-20 18:37:51.786 | Socket (6) | Connecting to IP: 69.39.70.241. 2024-11-20 18:37:51.849 | Socket (7) | Socket gracefully closed by remote side. 2024-11-20 18:37:51.849 | Socket (7) | Closed. 2024-11-20 18:37:51.993 | HD Request # 3 | Setting DTC encoding to Binary VLS 2024-11-20 18:37:51.993 | HD Request # 3 | Sending historical data logon request message. 2024-11-20 18:37:52.086 | HD Request # 3 | Requesting Intraday data. Start date-time: 2024-11-20 18:32:29. Record interval: 1. Symbol: US30 2024-11-20 18:37:52.183 | HD Request # 3 | Decompressing data. 2024-11-20 18:37:52.281 | HD Request # 3 | Receiving Intraday data for US30 starting at 2024-11-20 18:32:29.039000 2024-11-20 18:37:52.282 | Socket (6) | CloseSocket call. 2024-11-20 18:37:52.282 | Socket (6) | Shutdown started. Waiting for graceful close. 2024-11-20 18:37:52.282 | Historical data download thread signaled to stop. 2024-11-20 18:37:52.282 | HD Request # 3 | Timestamp of first Intraday data file record written: 2024-11-20 18:32:29.039000. 2024-11-20 18:37:52.282 | HD Request # 3 | Received 310 Intraday data records from 2024-11-20 18:32:29.039000 to 2024-11-20 18:37:49.325000 (5.3 minutes. Delay: 3.0 seconds) and wrote 310 records for US30 2024-11-20 18:37:52.298 | HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2024-11-20 18:37:49.325000 2024-11-20 18:37:52.298 | Added 1 Time and Sales records to Intraday data file for US30 after download. 2024-11-20 18:37:52.298 | HD Request # 3 | Completion time: 1s. 2024-11-20 18:37:52.298 | HD Request # 3 | Intraday data download complete for US30. Unique request ID: 3 2024-11-20 18:37:52.298 | Removing historical data download ID 3. 2024-11-20 18:37:52.298 | Real-time Intraday chart data file updates started for US30 2024-11-20 18:37:52.312 | Opened cached Intraday file: C:\SierraChart\Data\US30.scid. Thread ID: 17852 2024-11-20 18:37:52.312 | Intraday chart data file opened for US30 2024-11-20 18:37:52.312 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2024-11-20 18:37:52.312 | 2024-11-20 18:37:52.312 | Triggering next historical data download in queue. 2024-11-20 18:37:52.312 | HD Request # 4 | Downloading Intraday chart data for ESZ4.CME to the file ESZ4.CME.scid. Service: rithmic.trading 2024-11-20 18:37:52.312 | HD Request # 4 | Download start date-time: 2024-11-20 18:24:53.000000. File last date-time: 2024-11-20 18:24:53.000000 2024-11-20 18:37:52.313 | HD Request # 4 | Using server: rsc.rithmic.com port 50530. Use encryption. 2024-11-20 18:37:52.313 | Socket (7) | Creating socket. Using TLS 1.2. 2024-11-20 18:37:52.313 | Socket (7) | New receive buffer size: 0 2024-11-20 18:37:52.313 | Socket (7) | Connecting to IP: 216.57.156.163. 2024-11-20 18:37:52.377 | Socket (6) | Socket gracefully closed by remote side. 2024-11-20 18:37:52.377 | Socket (6) | Closed. 2024-11-20 18:37:52.409 | HD Request # 4 | Sending historical data logon request message. 2024-11-20 18:37:52.681 | HD Request # 4 | Requesting Intraday data. Start date-time: 2024-11-20 18:24:53. Record interval: 1. Symbol: ESZ4.CME 2024-11-20 18:37:52.779 | HD Request # 4 | Receiving Intraday data for ESZ4.CME starting at 2024-11-20 18:24:53.000000 2024-11-20 18:37:53.049 | Socket (7) | CloseSocket call. 2024-11-20 18:37:53.049 | Socket (7) | Shutdown started. Waiting for graceful close. 2024-11-20 18:37:53.050 | Historical data download thread signaled to stop. 2024-11-20 18:37:53.050 | HD Request # 4 | Timestamp of first Intraday data file record written: 2024-11-20 18:24:53.000000. 2024-11-20 18:37:53.050 | HD Request # 4 | Received 693 Intraday data records from 2024-11-20 18:24:53.000000 to 2024-11-20 18:37:52.000000 (13.0 minutes. Delay: 1.1 seconds) and wrote 693 records for ESZ4.CME 2024-11-20 18:37:53.066 | HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2024-11-20 18:37:52.000000 2024-11-20 18:37:53.066 | HD Request # 4 | Completion time: 1s. 2024-11-20 18:37:53.066 | HD Request # 4 | Intraday data download complete for ESZ4.CME. Unique request ID: 4 2024-11-20 18:37:53.066 | Removing historical data download ID 4. 2024-11-20 18:37:53.066 | Real-time Intraday chart data file updates started for ESZ4.CME 2024-11-20 18:37:53.066 | Opened cached Intraday file: C:\SierraChart\Data\ESZ4.CME.scid. Thread ID: 17852 2024-11-20 18:37:53.066 | Intraday chart data file opened for ESZ4.CME 2024-11-20 18:37:53.066 | HD Request # 4 | Enabling Intraday chart updating for symbol. 2024-11-20 18:37:53.066 | 2024-11-20 18:37:53.067 | Triggering next historical data download in queue. 2024-11-20 18:37:53.067 | HD Request # 5 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm 2024-11-20 18:37:53.067 | HD Request # 5 | Download start date-time: 2024-11-20 18:32:26.000000. File last date-time: 2024-11-20 18:32:26.000000 2024-11-20 18:37:53.067 | HD Request # 5 | Using server: ds4.sierracharts.com port 10150 2024-11-20 18:37:53.067 | Socket (6) | Creating socket. 2024-11-20 18:37:53.068 | Socket (6) | New receive buffer size: 0 2024-11-20 18:37:53.068 | Socket (6) | Connecting to IP: 67.214.125.7. 2024-11-20 18:37:53.140 | Socket (7) | Socket gracefully closed by remote side. 2024-11-20 18:37:53.141 | Socket (7) | Closed. 2024-11-20 18:37:53.304 | HD Request # 5 | Setting DTC encoding to Binary VLS 2024-11-20 18:37:53.304 | HD Request # 5 | Sending historical data logon request message. 2024-11-20 18:37:53.873 | HD Request # 5 | Requesting Intraday data. Start date-time: 2024-11-20 18:32:26. Record interval: 1. Symbol: EURUSD 2024-11-20 18:37:53.970 | HD Request # 5 | Decompressing data. 2024-11-20 18:37:54.065 | HD Request # 5 | Receiving Intraday data for EURUSD starting at 2024-11-20 18:32:26.160000 2024-11-20 18:37:54.066 | Socket (6) | CloseSocket call. 2024-11-20 18:37:54.066 | Socket (6) | Shutdown started. Waiting for graceful close. 2024-11-20 18:37:54.066 | Historical data download thread signaled to stop. 2024-11-20 18:37:54.066 | HD Request # 5 | Timestamp of first Intraday data file record written: 2024-11-20 18:32:26.160000. 2024-11-20 18:37:54.066 | HD Request # 5 | Received 189 Intraday data records from 2024-11-20 18:32:26.160000 to 2024-11-20 18:37:52.511000 (5.4 minutes. Delay: 1.6 seconds) and wrote 189 records for EURUSD 2024-11-20 18:37:54.075 | HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2024-11-20 18:37:52.511000 2024-11-20 18:37:54.075 | HD Request # 5 | Completion time: 1s. 2024-11-20 18:37:54.075 | HD Request # 5 | Intraday data download complete for EURUSD. Unique request ID: 5 2024-11-20 18:37:54.075 | Removing historical data download ID 5. 2024-11-20 18:37:54.075 | Real-time Intraday chart data file updates started for EURUSD 2024-11-20 18:37:54.075 | Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 17852 2024-11-20 18:37:54.075 | Intraday chart data file opened for EURUSD 2024-11-20 18:37:54.075 | HD Request # 5 | Enabling Intraday chart updating for symbol. 2024-11-20 18:37:54.075 | 2024-11-20 18:37:54.075 | Triggering next historical data download in queue. 2024-11-20 18:37:54.075 | HD Request # 6 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: us_equities_utp_cta_exchange.data 2024-11-20 18:37:54.075 | HD Request # 6 | Download start date-time: 2024-11-20 18:17:28.000000. File last date-time: 2024-11-20 18:17:28.000000 2024-11-20 18:37:54.076 | HD Request # 6 | Using server: ds33.sierracharts.com port 10149 2024-11-20 18:37:54.081 | Socket (7) | Creating socket. 2024-11-20 18:37:54.081 | Socket (7) | New receive buffer size: 0 2024-11-20 18:37:54.081 | Socket (7) | Connecting to IP: 69.39.70.245. 2024-11-20 18:37:54.161 | Socket (6) | Socket gracefully closed by remote side. 2024-11-20 18:37:54.161 | Socket (6) | Closed. 2024-11-20 18:37:54.285 | HD Request # 6 | Setting DTC encoding to Binary VLS 2024-11-20 18:37:54.285 | HD Request # 6 | Sending historical data logon request message. 2024-11-20 18:37:54.860 | HD Request # 6 | Requesting Intraday data. Start date-time: 2024-11-20 18:17:28. Record interval: 1. Symbol: SPY 2024-11-20 18:37:54.954 | HD Request # 6 | Decompressing data. 2024-11-20 18:37:55.049 | HD Request # 6 | Receiving Intraday data for SPY starting at 2024-11-20 18:17:28.555000 2024-11-20 18:37:55.050 | Socket (7) | CloseSocket call. 2024-11-20 18:37:55.050 | Socket (7) | Shutdown started. Waiting for graceful close. 2024-11-20 18:37:55.050 | Historical data download thread signaled to stop. 2024-11-20 18:37:55.050 | HD Request # 6 | Timestamp of first Intraday data file record written: 2024-11-20 18:17:28.555000. 2024-11-20 18:37:55.050 | HD Request # 6 | Received 232 Intraday data records from 2024-11-20 18:17:28.555000 to 2024-11-20 18:22:48.284000 (5.3 minutes. Delay: 15.1 minutes) and wrote 232 records for SPY 2024-11-20 18:37:55.066 | HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2024-11-20 18:22:48.284000 2024-11-20 18:37:55.066 | HD Request # 6 | Completion time: 1s. 2024-11-20 18:37:55.066 | HD Request # 6 | Intraday data download complete for SPY. Unique request ID: 6 2024-11-20 18:37:55.066 | Removing historical data download ID 6. 2024-11-20 18:37:55.066 | Real-time Intraday chart data file updates started for SPY 2024-11-20 18:37:55.066 | Opened cached Intraday file: C:\SierraChart\Data\SPY.scid. Thread ID: 17852 2024-11-20 18:37:55.066 | Intraday chart data file opened for SPY 2024-11-20 18:37:55.066 | HD Request # 6 | Enabling Intraday chart updating for symbol. 2024-11-20 18:37:55.066 | 2024-11-20 18:37:55.066 | Triggering next historical data download in queue. 2024-11-20 18:37:55.067 | HD Request # 7 | Downloading Intraday chart data for AAPL-NQTV to the file AAPL-NQTV.scid. Service: nasdaq_exchange.data 2024-11-20 18:37:55.067 | HD Request # 7 | Download start date-time: 2024-11-20 18:17:28.000000. File last date-time: 2024-11-20 18:17:28.000000 2024-11-20 18:37:55.068 | HD Request # 7 | Using server: ds30.sierracharts.com port 10150 2024-11-20 18:37:55.068 | Socket (6) | Creating socket. 2024-11-20 18:37:55.068 | Socket (6) | New receive buffer size: 0 2024-11-20 18:37:55.068 | Socket (6) | Connecting to IP: 67.214.125.11. 2024-11-20 18:37:55.145 | Socket (7) | Socket gracefully closed by remote side. 2024-11-20 18:37:55.145 | Socket (7) | Closed. 2024-11-20 18:37:55.272 | HD Request # 7 | Setting DTC encoding to Binary VLS 2024-11-20 18:37:55.272 | HD Request # 7 | Sending historical data logon request message. 2024-11-20 18:37:55.853 | HD Request # 7 | Requesting Intraday data. Start date-time: 2024-11-20 18:17:28. Record interval: 1. Symbol: AAPL-NQTV 2024-11-20 18:37:55.947 | HD Request # 7 | Decompressing data. 2024-11-20 18:37:56.041 | HD Request # 7 | Receiving Intraday data for AAPL-NQTV starting at 2024-11-20 18:17:28.541000 2024-11-20 18:37:56.042 | Socket (6) | CloseSocket call. 2024-11-20 18:37:56.042 | Socket (6) | Shutdown started. Waiting for graceful close. 2024-11-20 18:37:56.042 | Historical data download thread signaled to stop. 2024-11-20 18:37:56.043 | HD Request # 7 | Timestamp of first Intraday data file record written: 2024-11-20 18:17:28.541000. 2024-11-20 18:37:56.043 | HD Request # 7 | Received 195 Intraday data records from 2024-11-20 18:17:28.541000 to 2024-11-20 18:22:53.795000 (5.4 minutes. Delay: 15.0 minutes) and wrote 195 records for AAPL-NQTV 2024-11-20 18:37:56.059 | HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2024-11-20 18:22:53.795000 2024-11-20 18:37:56.059 | HD Request # 7 | Completion time: 1s. 2024-11-20 18:37:56.059 | HD Request # 7 | Intraday data download complete for AAPL-NQTV. Unique request ID: 7 2024-11-20 18:37:56.059 | Removing historical data download ID 7. 2024-11-20 18:37:56.059 | Real-time Intraday chart data file updates started for AAPL-NQTV 2024-11-20 18:37:56.060 | Opened cached Intraday file: C:\SierraChart\Data\AAPL-NQTV.scid. Thread ID: 17852 2024-11-20 18:37:56.060 | Intraday chart data file opened for AAPL-NQTV 2024-11-20 18:37:56.060 | HD Request # 7 | Enabling Intraday chart updating for symbol. 2024-11-20 18:37:56.060 | 2024-11-20 18:37:56.060 | No download requests in the queue to start downloads for. 2024-11-20 18:37:56.137 | Socket (6) | Socket gracefully closed by remote side. 2024-11-20 18:37:56.137 | Socket (6) | Closed. 2024-11-20 18:37:59.487 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (6) | Creating socket. Using TLS 1.2. 2024-11-20 18:37:59.487 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (6) | New receive buffer size: 0 2024-11-20 18:37:59.487 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (6) | Connecting to IP: 216.66.0.130. 2024-11-20 18:38:00.184 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (6) | CloseSocket call. 2024-11-20 18:38:00.184 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (6) | Shutdown started. Waiting for graceful close. 2024-11-20 18:38:00.254 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (6) | Socket gracefully closed by remote side. 2024-11-20 18:38:00.254 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (6) | Closed. |
| [2024-11-20 19:10:06] |
| John - SC Support - Posts: 36238 |
|
You are setup to get your data from Rithmic and they are having an issue with their data today.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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