Support Board
Date/Time: Sat, 23 Nov 2024 08:06:50 +0000
delayed data on one instance but not the other
View Count: 31
| [2024-11-18 15:48:52] |
| User149559 - Posts: 3 |
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I had to take a couple of weeks to pay my subscription. I did that and was able to run one instance of Sierra just fine, but the other instance is delayed. Why is that and how do I fix it? The Apex instance is good, the other instance is delayed. I have updated both instances with no success and my "Allow support for sierra chart data feeds" is set to yes. Thank you for your help.
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| [2024-11-18 18:04:08] |
| John - SC Support - Posts: 36238 |
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Are these instances on different computers? If so, then you are not setup to get the data to two computers simultaneously. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously If these are on the same computer, then we would need to see the Message Log from the installation which is NOT receiving the real-time data by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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