Support Board
Date/Time: Sat, 23 Nov 2024 08:14:38 +0000
Data is delayed
View Count: 116
| [2024-11-18 04:08:43] |
| User471869 - Posts: 2 |
|
My data for Sierra chart is delayed .....plz help
|
| [2024-11-18 04:30:49] |
| Sierra_Chart Engineering - Posts: 17145 |
|
What specific symbol is delayed. We just need to know one of them. What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-18 04:31:05
|
| [2024-11-18 11:15:06] |
| EurexTrader - Posts: 8 |
|
Hi I have the same issue, SC data - CME bundle is delayed (Nymex, CBOT, COMEXT, CME). Eurex is fine with real time data coming through. thanks.
|
| [2024-11-18 13:37:16] |
| User471869 - Posts: 2 |
|
NQ symbol i tried but there is delay......
|
| [2024-11-18 17:00:42] |
| John - SC Support - Posts: 36238 |
|
User471869: You do not have any exchanges active in order to get real-time data from us. In order to get real-time data for the CME Group, you first need to understand that you need to have a live, funded, futures trading account in order to get the data at the non-professional rates. And you need to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Once you have the above worked out, then you can setup the data for the CME Group by following these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-18 17:04:11] |
| John - SC Support - Posts: 36238 |
|
EurexTrader: Your CME Group data is delayed because you have not connected to your live, funded, futures trading account within the past 30 days. As such, your "Verified Until" date is now expired (in the past), as it is showing as "2024-11-16". You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Once you connect to your live account, your "Verified Until" date will update to 30 days in the future and you will then be getting the real-time data again. Refer to the following for instructions on connecting once a month to your live account: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: