Support Board
Date/Time: Sat, 23 Nov 2024 08:12:11 +0000
Withdraw excess funds
View Count: 86
| [2024-11-17 12:20:03] |
| rajdip47 - Posts: 6 |
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Hi I no longer want to use Sierra Charts. I have $31.30 left as excess funds for package renewal (which I have cancel for renewal) Is it possible to withdraw this $31.30 back into my bank account Thanks |
| [2024-11-17 17:47:58] |
| Sierra_Chart Engineering - Posts: 17145 |
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Yes we can do that for you. This will be done on Monday.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-18 14:28:55] |
| John - SC Support - Posts: 36238 |
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Before we do this, we want to point out that you have 83 days of Usage Time remaining. We refund Usage Time in whole month (31 day) increments, therefore we could first refund 2 months (62 days) of Usage Time back to your Services Surplus and then refund the total (less a $5.00 processing fee) to your payment method. Please verify if you want us to refund the Usage Time first and then refund, or just refund the current balance. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-18 14:34:57] |
| rajdip47 - Posts: 6 |
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yeah could you do that as well pls thanks
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| [2024-11-18 17:13:39] |
| John - SC Support - Posts: 36238 |
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We refunded 2 months (62 days) of Usage Time back to your Services Surplus balance. At this time, you have 21 days of Usage Time remaining. After December 8, 2024 your accoun will automatically be put in an expired state. There is nothing further you need to do in this regard. After refunding the Usage Time, your Services Surplus balance was $104.90. We have a $5.00 processing fee for payment refunds, therefore a total of $99.90 has been refunded to your card. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-18 17:16:00] |
| rajdip47 - Posts: 6 |
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5 stars Johnny
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