Support Board
Date/Time: Sat, 23 Nov 2024 09:35:50 +0000
Not able to get data feed
View Count: 70
| [2024-11-15 16:25:05] |
| 2972jla - Posts: 2 |
|
2024-11-15 13:38:42.602 | Trade activity files set size: 593 2024-11-15 13:38:42.648 | Reading Internal Order ID file. 2024-11-15 13:38:42.649 | Reading Trade Orders file. 2024-11-15 13:38:42.649 | Reading Trade Positions file. 2024-11-15 13:38:42.649 | Reading Trade Account Data files. 2024-11-15 13:38:42.651 | Software version: 2700 64-bit 2024-11-15 13:38:42.651 | Primary Thread ID: 12908 2024-11-15 13:38:42.651 | Usage end date: 2024-12-15 2024-11-15 13:38:42.651 | Enabled for: Sierra Chart Historical Data Service. 2024-11-15 13:38:42.651 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-11-15 13:38:42.651 | Enabled for: Delayed Denali Exchange Data Feed. 2024-11-15 13:38:42.651 | Enabled for exchange2: NASDAQ TotalView US stock data 2024-11-15 13:38:42.651 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-11-15 13:38:42.651 | Current selected Data/Trading service: CQG WebAPI 2024-11-15 13:38:42.651 | Custom symbol settings values: enabled 2024-11-15 13:38:42.651 | Chart Update Interval: 500 2024-11-15 13:38:42.651 | Intraday Data Storage Time Unit: 1 2024-11-15 13:38:42.651 | Time Zone: +00:00:00 (UTC+00) 2024-11-15 13:38:42.651 | 2024-11-15 13:38:42 Local computer time in UTC 2024-11-15 13:38:42.651 | 2024-11-15 13:38:42 Local computer time in SC Time Zone 2024-11-15 13:38:42.651 | 2024-11-15 13:38:40 Server time in UTC 2024-11-15 13:38:42.651 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-11-15 13:38:42.651 | Program path: C:\SierraChart\ 2024-11-15 13:38:42.651 | Data Files path: C:\SierraChart\Data\ 2024-11-15 13:38:42.651 | OS Version Number: 10.0 2024-11-15 13:38:42.651 | Locale Setting: C 2024-11-15 13:38:42.651 | DLLs: UserContributedStudies_64.dll 2024-11-15 13:38:42.651 | Allowed protected custom studies: 2024-11-15 13:38:42.651 | Crash reporter started: true 2024-11-15 13:38:42.651 | 2024-11-15 13:38:42.670 | Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. 2024-11-15 13:38:42.696 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-11-15 13:38:42.831 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-11-15 13:38:42.831 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-11-15 13:38:43.113 | Received 5 login tokens. 2024-11-15 13:38:43.816 | Symbol settings MD5 received. Request ID: 1. 2024-11-15 13:38:43.816 | Symbol settings are up-to-date for cqg. 2024-11-15 13:38:45.170 | Requested user files to download. 2024-11-15 13:38:47.168 | 2024-11-15 13:38:47.168 | CQG WebAPI | Connecting to server api.cqg.com 2024-11-15 13:38:47.168 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2024-11-15 13:38:47.181 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2024-11-15 13:38:47.181 | CQG WebSocket socket (1) | New receive buffer size: 0 2024-11-15 13:38:47.181 | CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. 2024-11-15 13:38:47.228 | CQG WebSocket | Opening WebSocket. 2024-11-15 13:38:47.228 | CQG WebSocket | Sending WebSocket handshake. 2024-11-15 13:38:47.369 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2024-11-15 13:38:47.369 | CQG WebSocket | Server header | Connection: Upgrade 2024-11-15 13:38:47.369 | CQG WebSocket | Server header | Sec-WebSocket-Accept: Y/PSYudtinDI1PvPY61e32yyX84= 2024-11-15 13:38:47.369 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2024-11-15 13:38:47.369 | CQG WebSocket | Server header | Upgrade: websocket 2024-11-15 13:38:47.369 | CQG WebSocket | Server header | 2024-11-15 13:38:47.369 | CQG WebSocket | Web socket state is now open. 2024-11-15 13:38:47.369 | CQG WebAPI | WebSocket connected. 2024-11-15 13:38:47.369 | CQG WebAPI | Sending market data logon message. 2024-11-15 13:38:47.466 | CQG WebAPI | Base Time: 2024-10-27T06:30:55. 2024-10-27 06:30:55 2024-11-15 13:38:47.466 | CQG WebAPI | Logon successful. Session Token = DaU5ibxMRYkugEHvAqdLMk4S1z3BX3GM7k1pGoWkVm4VCCcCVVEF/kWDK8S5/CW73TfcaavldCf 2024-11-15 13:38:47.466 | CQG WebAPI | Connected to server complete. 2024-11-15 13:38:47.470 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-11-15 13:38:47.470 | Updated verified funded futures trading account ending date to: 2024-12-15 13:38:47 2024-11-15 13:38:47.470 | CQG WebAPI | Sending Trade Accounts request message. 2024-11-15 13:38:47.566 | CQG WebAPI | Brokerage name: AMP. Account Name: 159697 2024-11-15 13:38:47.566 | Updated verified funded futures trading account ending date to: 2024-12-15 13:38:47 2024-11-15 13:38:47.566 | CQG WebAPI | Sending collateral subscribe request. 2024-11-15 13:38:47.739 | CQG WebAPI | Sending positions subscribe request. RequestID: 237483 2024-11-15 13:38:47.739 | CQG WebAPI | Sending orders subscribe request. RequestID: 237484 2024-11-15 13:38:50.407 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-11-15 13:38:50.445 | F.US.MNQZ24 658 Volume #1 | Reloading chart. 2024-11-15 13:38:50.475 | F.US.MNQZ24 258 Volume #2 | Reloading chart. 2024-11-15 13:38:50.516 | F.US.MNQZ24 6580 Volume #5 | Reloading chart. 2024-11-15 13:38:50.557 | F.US.MNQZ24 Daily #6 | Reloading chart. 2024-11-15 13:38:50.761 | F.US.MNQZ24 #7 | Reloading chart. 2024-11-15 13:38:50.762 | F.US.MNQZ24 #7 | StartDateTimeForLoadingOrderFills: 2023-11-09 00:00:00 2024-11-15 13:38:50.764 | F.US.MNQZ24 #7 | Chart data loading complete. 2024-11-15 13:38:50.790 | F.US.MNQZ24 Daily #6 | Chart data loading complete. 2024-11-15 13:38:50.799 | F.US.MNQZ24 658 Volume #1 | Chart data loading complete. 2024-11-15 13:38:50.807 | F.US.MNQZ24 6580 Volume #5 | Chart data loading complete. 2024-11-15 13:38:50.816 | F.US.MNQZ24 258 Volume #2 | Chart data loading complete. 2024-11-15 13:38:50.953 | Using symbol data fast lookup vector 2024-11-15 13:38:50.953 | CQG WebAPI | Starting real-time market data updates for: F.US.MNQZ24. ID: 1 Service code: cqg 2024-11-15 13:38:50.953 | CQG WebAPI | Sending symbol resolution request for F.US.MNQZ24. ID: 237485 2024-11-15 13:38:50.953 | CQG WebAPI | Requesting security definition data for: F.US.MNQZ24. ID: 1 2024-11-15 13:38:50.953 | CQG WebAPI | Using primary service for historical data for F.US.MNQZ24 2024-11-15 13:38:50.953 | Starting DelayedDownloadMonitoringTimer 2024-11-15 13:38:50.953 | Starting HDTimeoutTimer 2024-11-15 13:38:50.954 | Added historical Intraday data request for F.US.MNQZ24 to the queue. 2024-11-15 13:38:50.954 | Intraday data recording state for symbol F.US.MNQZ24 is set to download 'Pending'. 2024-11-15 13:38:50.955 | Triggering next historical data download in queue. 2024-11-15 13:38:50.958 | Delaying start of download for F.US.MNQZ24. 2024-11-15 13:38:51.005 | CQG WebAPI | Received symbol resolution report for symbol F.US.MNQZ24. Search Symbol: F.US.MNQZ24. Request ID: 237485. Contract ID: 1. 2024-11-15 13:38:51.005 | CQG WebAPI | Requesting market data for F.US.MNQZ24 2024-11-15 13:38:51.100 | CQG WebAPI | Market data subscription for F.US.MNQZ24 was unsuccessful. Text: Real-time data subscription for instrument F.US.MNQ (corresponding to ID = 1) is not enabled. 2024-11-15 13:38:51.100 | Symbol Error | F.US.MNQZ24 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.MNQ (corresponding to ID = 1) is not enabled. 2024-11-15 13:38:51.274 | F.US.MNQZ24 #7 | StartDateTimeForLoadingOrderFills: 2023-11-09 00:00:00 2024-11-15 13:38:51.939 | HD Request # 1 | Downloading Intraday chart data for F.US.MNQZ24 to the file F.US.MNQZ24.scid. Service: cqg 2024-11-15 13:38:51.940 | HD Request # 1 | Download start date-time: 2024-09-26 10:46:30.000000. File last date-time: 2024-09-26 10:46:30.000000 2024-11-15 13:38:51.940 | HD Request # 1 | Requesting historical Minute data. 2024-11-15 13:38:52.035 | HD Request # 1 | Error downloading historical Intraday data for F.US.MNQZ24. Instrument F.US.MNQ (corresponding to ID 1) is not allowed. 2024-11-15 13:38:52.035 | HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for F.US.MNQZ24 2024-11-15 13:38:52.036 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2024-09-26 10:46:30.000000 2024-11-15 13:38:52.036 | HD Request # 1 | Completion time: 1s. 2024-11-15 13:38:52.036 | HD Request # 1 | Intraday data download complete for F.US.MNQZ24. Unique request ID: 1 2024-11-15 13:38:52.036 | Removing historical data download ID 1. 2024-11-15 13:38:52.036 | Real-time Intraday chart data file updates started for F.US.MNQZ24 2024-11-15 13:38:52.036 | Opened cached Intraday file: C:\SierraChart\Data\F.US.MNQZ24.scid. Thread ID: 12908 2024-11-15 13:38:52.036 | Intraday chart data file opened for F.US.MNQZ24 2024-11-15 13:38:52.036 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-11-15 13:38:52.036 | 2024-11-15 13:38:52.036 | No download requests in the queue to start downloads for. 2024-11-15 13:38:52.478 | Requesting market depth updates for: F.US.MNQZ24 if supported. NumLevels=100 2024-11-15 13:38:52.478 | CQG WebAPI | Requesting market data including full depth for F.US.MNQZ24 2024-11-15 13:38:52.573 | CQG WebAPI | Market data subscription for F.US.MNQZ24 was unsuccessful. Text: Real-time data subscription for instrument F.US.MNQ (corresponding to ID = 1) is not enabled. 2024-11-15 13:38:52.573 | Symbol Error | F.US.MNQZ24 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.MNQ (corresponding to ID = 1) is not enabled. 2024-11-15 13:39:07.568 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2024-11-15 13:39:08.223 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2024-12-14"}. Success=true |
| [2024-11-15 17:38:38] |
| John - SC Support - Posts: 36238 |
|
You have the "NASDAQ TotalView" exchange active, but we only see requests for data for MNQ in your log. The reason you are not getting the data for MNQ is that you have not activated any exchanges with us for the CME Group. And you are connecting to CQG for your trading, and we do not have connectivity with CQG for data for the CME Group. In order to get the real-time data for the CME Group, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* If you are having a problem with getting U.S. Equity data from our NASDAQ TotalView exchange today, then refer to the following: US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification | Post: 400036 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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