Support Board
Date/Time: Sat, 23 Nov 2024 09:35:00 +0000
Lost Access to TICK NYSE NISS Data
View Count: 86
| [2024-11-15 15:19:21] |
| User203740 - Posts: 4 |
|
Hello, Today, I have lost access to real-time NISS-NYSE and TICK data. All my other data feeds are working correctly. I have run the re-connection procedure described in this thread: Data is not connecting I have connected my CQG account and can see in the ML that all appears OK. I believe I get the NISS/TICK data from my Denali feed. I cannot see any errors messages in the message log. Please can you kindly review my ML and advise on a possible solution approach? 2024-11-15 15:06:40.370 | Software version: 2695 64-bit 2024-11-15 15:06:40.370 | Primary Thread ID: 11704 2024-11-15 15:06:40.370 | Usage end date: 2024-12-08 2024-11-15 15:06:40.370 | Enabled for: Advanced Features 2. 2024-11-15 15:06:40.370 | Enabled for: Sierra Chart Historical Data Service. 2024-11-15 15:06:40.370 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-11-15 15:06:40.370 | Enabled for: Delayed Denali Exchange Data Feed. 2024-11-15 15:06:40.370 | Enabled for exchange2: CME 2024-11-15 15:06:40.370 | Enabled for exchange2: CBOT (Trading Account Required) 2024-11-15 15:06:40.370 | Enabled for exchange2: COMEX (Trading Account Required) 2024-11-15 15:06:40.370 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-11-15 15:06:40.370 | Enabled for exchange2: EUREX EOBI 2024-11-15 15:06:40.370 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-11-15 15:06:40.370 | Current selected Data/Trading service: SC Data - All Services 2024-11-15 15:06:40.370 | Custom symbol settings values: enabled 2024-11-15 15:06:40.370 | Chart Update Interval: 400 2024-11-15 15:06:40.370 | Intraday Data Storage Time Unit: 0 2024-11-15 15:06:40.370 | Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) 2024-11-15 15:06:40.370 | 2024-11-15 15:06:40 Local computer time in UTC 2024-11-15 15:06:40.370 | 2024-11-15 15:06:40 Local computer time in SC Time Zone 2024-11-15 15:06:40.370 | 2024-11-15 14:39:33 Server time in UTC 2024-11-15 15:06:40.370 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-11-15 15:06:40.370 | Program path: C:\SierraChart\ 2024-11-15 15:06:40.370 | Data Files path: C:\SierraChart\Data\ 2024-11-15 15:06:40.370 | OS Version Number: 10.0 2024-11-15 15:06:40.370 | Locale Setting: C 2024-11-15 15:06:40.370 | DLLs: google_sheets_importer_64.dll, UserContributedStudies_64.dll 2024-11-15 15:06:40.370 | Allowed protected custom studies: 2024-11-15 15:06:40.370 | Crash reporter started: true 2024-11-15 15:06:40.370 | 2024-11-15 15:07:04.091 | File >> Disconnect selected. 2024-11-15 15:07:04.092 | Denali Data Feed | Waiting for socket receive thread to end 2024-11-15 15:07:04.093 | DTC Client socket (3) | CloseSocket call. 2024-11-15 15:07:04.093 | Denali Data Feed | Disconnected from the server. 2024-11-15 15:07:04.093 | Denali Data Feed | Waiting for socket receive thread to end 2024-11-15 15:07:04.093 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-11-15 15:07:04.093 | DTC Client socket (6) | CloseSocket call. 2024-11-15 15:07:04.093 | DTC Client socket (6) | Shutdown started. Waiting for graceful close. 2024-11-15 15:07:04.093 | Denali Data Feed | Disconnected from the server. 2024-11-15 15:07:04.093 | SC Data with Depth | Waiting for socket receive thread to end 2024-11-15 15:07:04.093 | DTC Client socket (4) | CloseSocket call. 2024-11-15 15:07:04.093 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-11-15 15:07:04.093 | SC Data with Depth | Disconnected from the server. 2024-11-15 15:07:04.093 | SC Data - All Services | Disconnected. 2024-11-15 15:07:04.133 | DTC Client socket (6) | Socket gracefully closed by remote side. 2024-11-15 15:07:04.133 | DTC Client socket (6) | Closed. 2024-11-15 15:07:04.233 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-11-15 15:07:04.233 | DTC Client socket (4) | Closed. 2024-11-15 15:07:04.260 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-11-15 15:07:04.260 | DTC Client socket (3) | Closed. 2024-11-15 15:07:17.589 | SC Data - All Services | Disconnected. | Number times message added: 1 2024-11-15 15:07:17.625 | Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 6. 2024-11-15 15:07:17.625 | Current selected Data/Trading service: CQG WebAPI 2024-11-15 15:07:18.423 | Symbol settings MD5 received. Request ID: 6. 2024-11-15 15:07:18.423 | Requested symbol settings for service code cqg. Request ID: 7. 2024-11-15 15:07:19.327 | Symbol settings received. Request ID: 7. 2024-11-15 15:07:24.761 | 2024-11-15 15:07:24.761 | CQG WebAPI | Connecting to server api.cqg.com 2024-11-15 15:07:24.761 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2024-11-15 15:07:24.801 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2024-11-15 15:07:24.801 | CQG WebSocket socket (1) | New receive buffer size: 0 2024-11-15 15:07:24.801 | CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. 2024-11-15 15:07:24.817 | CQG WebSocket | Opening WebSocket. 2024-11-15 15:07:24.817 | CQG WebSocket | Sending WebSocket handshake. 2024-11-15 15:07:24.943 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2024-11-15 15:07:24.943 | CQG WebSocket | Server header | Connection: Upgrade 2024-11-15 15:07:24.943 | CQG WebSocket | Server header | Sec-WebSocket-Accept: YTx5PduCK69Uw1KZpU3cYeAIRpk= 2024-11-15 15:07:24.943 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2024-11-15 15:07:24.943 | CQG WebSocket | Server header | Upgrade: websocket 2024-11-15 15:07:24.943 | CQG WebSocket | Server header | 2024-11-15 15:07:24.943 | CQG WebSocket | Web socket state is now open. 2024-11-15 15:07:24.943 | CQG WebAPI | WebSocket connected. 2024-11-15 15:07:24.943 | CQG WebAPI | Sending market data logon message. 2024-11-15 15:07:25.195 | CQG WebAPI | Base Time: 2024-10-27T06:34:39. 2024-10-27 06:34:39 2024-11-15 15:07:25.195 | CQG WebAPI | Logon successful. Session Token = 1aSaz5/W1CHtQ0v/VhHd0R2Uvt4773bjJEgADu71XoYitUPr//+qSDeuFIG53vizwM935jg4W7d 2024-11-15 15:07:25.195 | CQG WebAPI | Connected to server complete. 2024-11-15 15:07:25.197 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-11-15 15:07:25.197 | Updated verified funded futures trading account ending date to: 2024-12-15 15:07:25 2024-11-15 15:07:25.197 | CQG WebAPI | Sending Trade Accounts request message. 2024-11-15 15:07:25.337 | CQG WebAPI | Brokerage name: AMP. Account Name: ****** (obfuscated) 2024-11-15 15:07:25.337 | Updated verified funded futures trading account ending date to: 2024-12-15 15:07:25 2024-11-15 15:07:25.337 | CQG WebAPI | Sending collateral subscribe request. 2024-11-15 15:07:25.443 | CQG WebAPI | Sending positions subscribe request. RequestID: 115677 2024-11-15 15:07:25.443 | CQG WebAPI | Sending orders subscribe request. RequestID: 115678 2024-11-15 15:08:39.826 | NISS-NYSE 5 Min #1 | Reloading chart. 2024-11-15 15:08:40.040 | NISS-NYSE 5 Min #1 | Chart data loading complete. 2024-11-15 15:08:40.235 | Using symbol data fast lookup vector 2024-11-15 15:08:40.236 | SC Data with Depth | Starting real-time market data updates for: NISS-NYSE. ID: 1 Service code: statscalc 2024-11-15 15:08:40.236 | SC Data with Depth | Connecting to the server ds4.sierracharts.com. Port 10048 2024-11-15 15:08:40.236 | SC Data with Depth | Requesting security definition data for: NISS-NYSE. ID: 1 2024-11-15 15:08:40.236 | Added historical Intraday data request for NISS-NYSE to the queue. 2024-11-15 15:08:40.236 | Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. 2024-11-15 15:08:40.236 | Triggering next historical data download in queue. 2024-11-15 15:08:40.244 | Delaying start of download for NISS-NYSE. 2024-11-15 15:08:40.432 | DTC Client socket (2) | Creating socket. 2024-11-15 15:08:40.432 | DTC Client socket (2) | New receive buffer size: 0 2024-11-15 15:08:40.432 | DTC Client socket (2) | Connecting to IP: 67.214.125.7. 2024-11-15 15:08:40.570 | SC Data with Depth | Network connection to server complete. 2024-11-15 15:08:40.570 | SC Data with Depth | Starting socket receive thread. 2024-11-15 15:08:40.571 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2024-11-15 15:08:40.724 | SC Data with Depth | Setting DTC encoding to Binary VLS 2024-11-15 15:08:40.724 | SC Data with Depth | Sending logon request message. 2024-11-15 15:08:41.372 | SC Data with Depth | Received logon response. 2024-11-15 15:08:41.372 | SC Data with Depth | Server Name: SC Realtime Server. 2024-11-15 15:08:41.372 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2024-11-15 15:08:41.372 | SC Data with Depth | Successfully connected. 2024-11-15 15:08:41.372 | SC Data with Depth | Trading is not supported. 2024-11-15 15:08:41.372 | SC Data with Depth | MarketDepthIsSupported: 1 2024-11-15 15:08:41.372 | SC Data with Depth | Restarting real-time data updates for symbol: NISS-NYSE 2024-11-15 15:08:41.567 | SC Data with Depth | Setting external service identifier for symbol NISS-NYSE to 9 2024-11-15 15:08:41.567 | SC Data with Depth | Received security definition for symbol NISS-NYSE 2024-11-15 15:08:46.128 | HD Request # 81 | Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc 2024-11-15 15:08:46.128 | HD Request # 81 | Download start date-time: 2024-11-15 01:00:05.000000. File last date-time: 2024-11-15 01:00:05.000000 2024-11-15 15:08:46.129 | HD Request # 81 | Using server: ds12.sierracharts.com port 10149 2024-11-15 15:08:46.129 | Socket (3) | Creating socket. 2024-11-15 15:08:46.129 | Socket (3) | New receive buffer size: 0 2024-11-15 15:08:46.129 | Socket (3) | Connecting to IP: 69.39.70.241. 2024-11-15 15:08:46.470 | HD Request # 81 | Setting DTC encoding to Binary VLS 2024-11-15 15:08:46.470 | HD Request # 81 | Sending historical data logon request message. 2024-11-15 15:08:47.040 | HD Request # 81 | Requesting Intraday data. Start date-time: 2024-11-15 01:00:05. Record interval: 0. Symbol: NISS-NYSE 2024-11-15 15:08:47.137 | HD Request # 81 | Decompressing data. 2024-11-15 15:08:47.258 | HD Request # 81 | Receiving Intraday data for NISS-NYSE starting at 2024-11-15 01:00:05.000000 2024-11-15 15:08:47.258 | Socket (3) | CloseSocket call. 2024-11-15 15:08:47.258 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-11-15 15:08:47.258 | Historical data download thread signaled to stop. 2024-11-15 15:08:47.258 | HD Request # 81 | Received 1 Intraday data record from 2024-11-15 01:00:05.000000 to 2024-11-15 01:00:05.000000 (0.0 seconds. Delay: 14.1 hours) and wrote 0 records for NISS-NYSE 2024-11-15 15:08:47.258 | HD Request # 81 | Add time&sales data | Remembered last file record date-time: 2024-11-15 01:00:05.000000 2024-11-15 15:08:47.258 | HD Request # 81 | Completion time: 1s. 2024-11-15 15:08:47.258 | HD Request # 81 | Intraday data download complete for NISS-NYSE. Unique request ID: 83 2024-11-15 15:08:47.258 | Removing historical data download ID 83. 2024-11-15 15:08:47.258 | Real-time Intraday chart data file updates started for NISS-NYSE 2024-11-15 15:08:47.258 | Intraday chart data file opened for NISS-NYSE 2024-11-15 15:08:47.258 | HD Request # 81 | Enabling Intraday chart updating for symbol. 2024-11-15 15:08:47.258 | 2024-11-15 15:08:47.258 | No download requests in the queue to start downloads for. 2024-11-15 15:08:47.405 | Socket (3) | Socket gracefully closed by remote side. 2024-11-15 15:08:47.405 | Socket (3) | Closed. 2024-11-15 15:10:51.179 | File >> Disconnect selected. 2024-11-15 15:10:51.179 | CQG WebAPI | Sending Web API Logoff message. 2024-11-15 15:10:51.179 | CQG WebSocket socket (1) | CloseSocket call. 2024-11-15 15:10:51.179 | CQG WebSocket | WebSocket closed. 2024-11-15 15:10:51.179 | CQG WebAPI | WebSocket closed. 2024-11-15 15:10:51.179 | SC Data with Depth | Waiting for socket receive thread to end 2024-11-15 15:10:51.179 | CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 2024-11-15 15:10:51.179 | DTC Client socket (2) | CloseSocket call. 2024-11-15 15:10:51.179 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-11-15 15:10:51.180 | SC Data with Depth | Disconnected from the server. 2024-11-15 15:10:51.180 | CQG WebAPI | Disconnected. 2024-11-15 15:10:51.235 | CQG WebSocket socket (1) | Write has completed. Shutdown being performed. 2024-11-15 15:10:51.235 | CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. 2024-11-15 15:10:51.247 | CQG WebSocket socket (1) | Socket gracefully closed by remote side. 2024-11-15 15:10:51.247 | CQG WebSocket socket (1) | Closed. 2024-11-15 15:10:51.322 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-11-15 15:10:51.322 | DTC Client socket (2) | Closed. 2024-11-15 15:11:08.779 | CQG WebSocket socket (0) | CloseSocket call. | Number times message added: 2 2024-11-15 15:11:08.821 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 8. 2024-11-15 15:11:08.821 | Current selected Data/Trading service: SC Data - All Services 2024-11-15 15:11:09.625 | Symbol settings MD5 received. Request ID: 8. 2024-11-15 15:11:09.625 | Requested symbol settings for service code scdataallservices. Request ID: 9. 2024-11-15 15:11:10.627 | Symbol settings received. Request ID: 9. 2024-11-15 15:11:11.184 | SC Data - All Services | Disconnected. | Number times message added: 1 2024-11-15 15:11:11.184 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-11-15 15:11:13.183 | 2024-11-15 15:11:13.183 | SC Data - All Services | Connected to server complete. 2024-11-15 15:11:13.183 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-11-15 15:11:13.421 | Using symbol data fast lookup vector 2024-11-15 15:11:13.422 | SC Data with Depth | Starting real-time market data updates for: NISS-NYSE. ID: 1 Service code: statscalc 2024-11-15 15:11:13.422 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 443 2024-11-15 15:11:13.422 | SC Data with Depth | Requesting security definition data for: NISS-NYSE. ID: 1 2024-11-15 15:11:13.422 | Added historical Intraday data request for NISS-NYSE to the queue. 2024-11-15 15:11:13.422 | Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. 2024-11-15 15:11:13.422 | Triggering next historical data download in queue. 2024-11-15 15:11:13.427 | Delaying start of download for NISS-NYSE. 2024-11-15 15:11:13.456 | DTC Client socket (1) | Creating socket. 2024-11-15 15:11:13.456 | DTC Client socket (1) | New receive buffer size: 0 2024-11-15 15:11:13.456 | DTC Client socket (1) | Connecting to IP: 69.39.70.241. 2024-11-15 15:11:13.468 | SC Data with Depth | Network connection to server complete. 2024-11-15 15:11:13.468 | SC Data with Depth | Starting socket receive thread. 2024-11-15 15:11:13.469 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2024-11-15 15:11:13.692 | SC Data with Depth | Setting DTC encoding to Binary VLS 2024-11-15 15:11:13.692 | SC Data with Depth | Sending logon request message. 2024-11-15 15:11:14.385 | SC Data with Depth | Received logon response. 2024-11-15 15:11:14.385 | SC Data with Depth | Server Name: SC Realtime Server. 2024-11-15 15:11:14.385 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2024-11-15 15:11:14.385 | SC Data with Depth | Successfully connected. 2024-11-15 15:11:14.385 | SC Data with Depth | Trading is not supported. 2024-11-15 15:11:14.385 | SC Data with Depth | MarketDepthIsSupported: 1 2024-11-15 15:11:14.385 | SC Data with Depth | Restarting real-time data updates for symbol: NISS-NYSE 2024-11-15 15:11:14.600 | SC Data with Depth | Setting external service identifier for symbol NISS-NYSE to 9 2024-11-15 15:11:14.600 | SC Data with Depth | Received security definition for symbol NISS-NYSE 2024-11-15 15:11:19.549 | HD Request # 82 | Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc 2024-11-15 15:11:19.549 | HD Request # 82 | Download start date-time: 2024-11-15 01:00:05.000000. File last date-time: 2024-11-15 01:00:05.000000 2024-11-15 15:11:19.549 | HD Request # 82 | Using server: ds4.sierracharts.com port 10150 2024-11-15 15:11:19.549 | Socket (2) | Creating socket. 2024-11-15 15:11:19.550 | Socket (2) | New receive buffer size: 0 2024-11-15 15:11:19.550 | Socket (2) | Connecting to IP: 67.214.125.7. 2024-11-15 15:11:19.788 | HD Request # 82 | Setting DTC encoding to Binary VLS 2024-11-15 15:11:19.788 | HD Request # 82 | Sending historical data logon request message. 2024-11-15 15:11:20.384 | HD Request # 82 | Requesting Intraday data. Start date-time: 2024-11-15 01:00:05. Record interval: 0. Symbol: NISS-NYSE 2024-11-15 15:11:20.520 | HD Request # 82 | Decompressing data. 2024-11-15 15:11:20.714 | HD Request # 82 | Receiving Intraday data for NISS-NYSE starting at 2024-11-15 01:00:05.000000 2024-11-15 15:11:20.714 | Socket (2) | CloseSocket call. 2024-11-15 15:11:20.715 | Historical data download thread signaled to stop. 2024-11-15 15:11:20.715 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-11-15 15:11:20.715 | HD Request # 82 | Received 1 Intraday data record from 2024-11-15 01:00:05.000000 to 2024-11-15 01:00:05.000000 (0.0 seconds. Delay: 14.2 hours) and wrote 0 records for NISS-NYSE 2024-11-15 15:11:20.715 | HD Request # 82 | Add time&sales data | Remembered last file record date-time: 2024-11-15 01:00:05.000000 2024-11-15 15:11:20.715 | HD Request # 82 | Completion time: 1s. 2024-11-15 15:11:20.715 | HD Request # 82 | Intraday data download complete for NISS-NYSE. Unique request ID: 84 2024-11-15 15:11:20.715 | Removing historical data download ID 84. 2024-11-15 15:11:20.715 | Real-time Intraday chart data file updates started for NISS-NYSE 2024-11-15 15:11:20.715 | Intraday chart data file opened for NISS-NYSE 2024-11-15 15:11:20.715 | HD Request # 82 | Enabling Intraday chart updating for symbol. 2024-11-15 15:11:20.715 | 2024-11-15 15:11:20.715 | No download requests in the queue to start downloads for. 2024-11-15 15:11:20.828 | Socket (2) | Socket gracefully closed by remote side. 2024-11-15 15:11:20.828 | Socket (2) | Closed. (I have removed my brokerage account '# from the ML) |
| [2024-11-15 15:27:51] |
| PolandSpringer - Posts: 30 |
|
Experiencing same issue; no access to TICK data. I am using Teton/Denali Data
|
| [2024-11-15 15:58:43] |
| John - SC Support - Posts: 36238 |
|
Refer to the following: US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-15 16:49:26] |
| User203740 - Posts: 4 |
|
Great, thank you for the comprehensive info in the other thread. I empathise with the SC position and appreciate your efforts to negate for the future. I missed the sticky thread on the support board landing page as it didn't compute to my issues - apologies. Thanks. |
To post a message in this thread, you need to log in with your Sierra Chart account: