Support Board
Date/Time: Sat, 23 Nov 2024 09:12:05 +0000
Cannot place trades
View Count: 131
| [2024-08-31 22:52:06] |
| User518953 - Posts: 2 |
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Hello, I have setup my sierrachart according to instructions to allow it to connect to a prop firm. I have the teton feed active and am using dorman. I can now add prop firm account and can see them active. The problem i am having is that i am not able to take any trades in them. I can in sim and in my live account but prop firm accounts ( Bulenox and FTT) nothing happens whne i press buy or sell. Also i may add i can place trades in ninja and quantom for these accounts. |
| [2024-08-31 22:54:13] |
| John - SC Support - Posts: 36238 |
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Are you getting any kind of error when you connect to your prop firm account? Are you following the instructions to connect to Rithmic by following these instructions: Rithmic Trading Platform Service: Setup Instructions If the above are fine, then after you place a trade with the prop firm get us the information from your "Trade Service Log" by following these instructiosn: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-01 04:54:41] |
| User518953 - Posts: 2 |
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YEs i can see every account in sierra. I just could not place any trades at all buy and sell did not work on any of the rithmic accounts
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| [2024-09-01 15:33:59] |
| Sierra_Chart Engineering - Posts: 17145 |
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Is there a rejection message in the Trade Service Log after submitting the order. Refer to: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-01 15:34:10
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