Support Board
Date/Time: Sat, 23 Nov 2024 11:59:16 +0000
My data losing its connection
View Count: 116
| [2024-08-25 14:37:19] |
| ROBINB Awad - Posts: 2 |
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Good morning, I'm sending you in regard my VIX and NASDAQ data (for stocks), they don't move on the charts at all unless I reconnect again, a little while after reconnection i lose the data at the same time the other indices (NQ,ES,YM) working properly since the internet working fine without any issue, sometimes they work together simultaneously but most of the time not. Can you please guide me to fix this issue ? Thank you |
| [2024-08-25 16:21:46] |
| Sierra_Chart Engineering - Posts: 17145 |
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First thing you need to do is update Sierra Chart to the latest version. Instructions: Software Download: Fast Update And: Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-25 16:22:11
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