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Date/Time: Sat, 23 Nov 2024 09:14:33 +0000

How to Post a Message for Support

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[2024-08-24 17:43:50] #1 [Go To First Post]
User360283 - Posts: 504
I set my both my Broker Data Feed and Sierra Data Feed to Teton as told by my broker. Now I got this error -- Commendation error message from server: Tetom CME Order Routing Connection Error: No Trade Accounts Assigned Date - Time ...... Urgent!! I have been unable to trade for a week! Please help ASAP Thanks

[2024-08-24 20:45:08] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17145
Who is your broker? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-25 12:34:53] #3 [Go To First Post]
User360283 - Posts: 504
AMP

[2024-08-26 00:42:11] #4 [Go To First Post]
User360283 - Posts: 504
Still no data feed Amp is set to Teton Sierra is set to Tetom Unable to trade and make money for a week!! Please help Thanks

[2024-08-26 01:04:44] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 17145
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-26 08:57:55] #6 [Go To First Post]
User360283 - Posts: 504
I just paid $115 for Sierra and Denali I have been unable to trade for one week n since switching to Teton ! NO Trading means NO Income for me! URGENT !!! MEED THIS FIXED TODAY!!! HELP PLEASE THANKS

[2024-08-26 11:41:48] #7 [Go To First Post]
User360283 - Posts: 504
Pardon my Frustration but I have been able to trade for ONE week due to data feed issues. My broker AMP says I am set for Denali data feed. Same for Sierra that just charged me $14.95/ month that I paid. !Now AMPP says that I should log in to Sierra with my CQG credentials!!! i HAVE NO IDEA HOW TO DO THIS URGENT PLEASE HELP NEED TO GET THIS FIXED TODAY MONDAY MORNING CAN SUPPORT PLEASE SIGN INTO MY MACHINE AMD ENT THIS? THANKS

[2024-08-26 13:33:43] #8 [Go To First Post]
User360283 - Posts: 504
Broker AMP setup requests Sierra Account Name / User Name What do I enter> Thns

[2024-08-26 13:51:55] #9 [Go To First Post]
User360283 - Posts: 504
Broker AMP setup requests Sierra Account Name / User Name So I entered AC106183 NOTHING URGENNT HELP PLEASE

[2024-08-26 16:43:14] #10 [Go To First Post]
User360283 - Posts: 504
Still NO data feed for $114.95 / month! Getting VERY VERY FRUSTRATED! Help today please

[2024-08-26 20:05:25] #11 [Go To First Post]
John - SC Support - Posts: 36238
Your issues are with AMP, so you should take your frustrations out on them. Are you setup with Teton or with CQG with AMP. You need to verify this with them. Once we know for sure which service you are setup to use with AMP, then we can point you to the proper instructions to make the connection. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-26 20:07:06] #12 [Go To First Post]
John - SC Support - Posts: 36238
Also, you are NOT paying $114.95 per month for Sierra Chart. You are paying $36.00 per month for the package and $14.50 for the data, so a total of $50.50 per month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-26 21:01:45] #13 [Go To First Post]
User360283 - Posts: 504
So how dp I make it work?

[2024-08-26 21:32:53] #14 [Go To First Post]
John - SC Support - Posts: 36238
Check with AMP and find out if you are setup to use CQG or Teton for your order routing. You stated in a previous post that AMP told you to use CQG. So we are not sure which one you are setup with through AMP. Let us know which one they have you setup to use. Once you tell us, then we can tell you how to proceed. But you need to start with AMP. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-26 22:30:15] #15 [Go To First Post]
User360283 - Posts: 504
Amp set up with Teton Just verified

[2024-08-26 22:58:59] #16 [Go To First Post]
User360283 - Posts: 504
need to connect asap How?

[2024-08-27 13:54:17] #17 [Go To First Post]
John - SC Support - Posts: 36238
Follow the instructions at the following link starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-27 15:51:27] #18 [Go To First Post]
User360283 - Posts: 504
Problems 1. I st my broker data feed to Teton? What should it be? 2, There is NO CME order routing setting so I selected All data services? 3. U git good data Ho ray 4. U made two live trades But thew were no received by AMP Now what? Help please Thanks

[2024-08-27 17:04:47] #19 [Go To First Post]
John - SC Support - Posts: 36238
1. We are not understanding this question. You are setup to get data from our Denali Exchange Data Feed, so you are fine for data. 2. You need to select "Teton CME Order Routing" for the "Current Selected Service" and then select the "Apply All" button, and then you will see a new selection in that window for "Clearing Firm". Select "AMP" for the Clearing Firm. Then select OK to close that window. If you are asked to update your symbols due to changes in the service, be sure to select "Yes". Do the above, and then you will be fine. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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