Support Board
Date/Time: Sat, 23 Nov 2024 11:51:51 +0000
Request to fix a small bug that happen sometimes.
View Count: 128
| [2024-08-22 19:10:42] |
| GravisHTG - Posts: 306 |
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I use the order allocation to trade multiple account with prop firm . And it only really matter to exit the position. Sometimes , I dont know why - but it wont copy the trade - and I am stuck with an open position in an account that I cant see on my chart , but can monitor on my trade account monitor. The thing is that if I click Flatten on the account that the trade is already close - It wont exit position on the account that still have the open position. Can we make it that , when we click flatten - it flatten all account related to the setting we put for the trade copier ( and we need to have it active for sure. ) thanks ! |
| [2024-08-22 20:35:22] |
| Sierra_Chart Engineering - Posts: 17145 |
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This is definitively not a Sierra Chart problem. This is due to the external trading service you are using. We cannot help with it. There is no problem at all like this within Sierra Chart. The Flatten operation is sending the correct order and quantity to close the Positions for each account. Check the Trade Activity Log for what the issue is in your case: Trade Activity Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-22 20:36:23
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