Support Board
Date/Time: Sat, 23 Nov 2024 11:34:57 +0000
Sierra Chart Chat crashing
View Count: 216
| [2024-08-22 11:37:53] |
| User666015 - Posts: 49 |
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Hi, I have been trying to get my alerts to trigger in a chat group, but as soon as I do anything in the chat window in freezes completely - I have no option but to force exit out of Chat which kills Sierra Chart also and needs to be reloaded. I can make a new group, but as soon as I attempt to do anything with the group is freezes up. Any help much appreciated, Bill |
| [2024-08-22 13:42:44] |
| Sierra_Chart Engineering - Posts: 17145 |
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We may need to do a remote assistance session for this. We are going to put out a new version. We will want you to test. If that does not resolve the issue we need to do a remote assistance session with you to look into this. We are going to release version 2670 in about 10 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-22 13:43:01
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| [2024-08-22 14:13:14] |
| Sierra_Chart Engineering - Posts: 17145 |
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The new version is now released. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-22 14:39:32] |
| User666015 - Posts: 49 |
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Thanks for the very quick response! I have updated to 2670 and it's behaving exactly the same unfortunately... A remote assistance session would be fine thanks, maybe we could schedule for tomorrow please? Also, I am a Linux user running SC with Wine, just in case that's relevant. Thanks, Bill |
| [2024-08-22 18:05:19] |
| Sierra_Chart Engineering - Posts: 17145 |
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Yes this is very relevant. This is a known issue. We think it is because the chat runs on another thread. We need to implement the option to not use a separate thread for chat. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-22 18:05:25
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| [2024-08-23 15:24:26] |
| User666015 - Posts: 49 |
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Thanks guys, I'll keep an eye on the change log to see if you manage to get it sorted, I realise that Linux is not officially supported so many thanks for this! Bill |
| [2024-08-23 15:29:54] |
| Sierra_Chart Engineering - Posts: 17145 |
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Actually we were thinking about this, we do not think this is a change we can make. It has associated complications. So at this time unless it is resolved by Wine there is no solution to this right now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-23 15:30:03
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| [2024-08-23 15:31:13] |
| User666015 - Posts: 49 |
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Thanks, is using the Chart Window to only way to do external alerting with Sierra Chart? Cheers, Bill |
| [2024-08-23 15:33:32] |
| User666015 - Posts: 49 |
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Sorry 'Chat Window' that was supposed to say!
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| [2024-08-23 15:36:11] |
| Sierra_Chart Engineering - Posts: 17145 |
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You can Edit a post. There is an Edit link in the lower right of every post. Chat is the only way to do external alerts.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-23 15:36:52] |
| User666015 - Posts: 49 |
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Ok, thanks very much.
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