Support Board
Date/Time: Sat, 23 Nov 2024 12:08:32 +0000
Eurex Feed
View Count: 165
| [2024-08-21 18:22:25] |
| Wernitschanton - Posts: 24 |
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Hey Sierra Team. I´m using a Rithmic feed to trade Eurex products. I can´t seem to get my intraday charts to work, i don´t know why. Is it maybe the symbol? (FESX0924.EUREX) When using Rithmic, do i still need to get the EOBI Eurex feed from Sierra, or is the Rithmic feed sufficient? Best Tony |
| [2024-08-21 19:33:49] |
| Sierra_Chart Engineering - Posts: 17145 |
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Go to that chart and follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. ---- When using Rithmic, do i still need to get the EOBI Eurex feed from Sierra, or is the Rithmic feed sufficient? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-21 19:34:10
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| [2024-08-21 19:41:02] |
| Wernitschanton - Posts: 24 |
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I think i´ve already solved the problem. I didn´t know, that i have to pay for two seperate datafeeds which seems a bit odd to me. I activated the EOBI and now it works. Why do i need 2 datafeeds? Best Tony |
| [2024-08-21 20:35:48] |
| Sierra_Chart Engineering - Posts: 17145 |
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Sierra Chart does not support EUREX data from Rithmic. It needs to come from our own Denali Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-22 07:03:20] |
| Wernitschanton - Posts: 24 |
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Thanks for clarifying. May i ask why, is that a technical issue? Best Tony |
| [2024-08-22 09:25:31] |
| Sierra_Chart Engineering - Posts: 17145 |
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We offer our own high-quality EUREX data feed. This is a very costly and high quality service, and we are not going to support any other services.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-22 09:25:45
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| [2024-08-22 09:57:16] |
| Wernitschanton - Posts: 24 |
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Yeah, i´m actually happy about this because i find the Sierra Feed to be much more reliable. I just didn´t know that i need both feeds, but i guess thats sorted now. Thanks team! Tony |
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