Support Board
Date/Time: Sat, 23 Nov 2024 12:17:37 +0000
Data Disconnecting and Reconnecting
View Count: 137
| [2024-08-20 17:28:46] |
| maxpi - Posts: 181 |
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Log says i'm getting disconnected from the data feed and reconnected to a different server about 5-6 times per minute... never noticed this before. I restarted SC and nothing changed
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| [2024-08-20 17:30:41] |
| John - SC Support - Posts: 36238 |
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Please get us your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-21 18:21:03] |
| maxpi - Posts: 181 |
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It does not happen with ES, it is due to NISS market stat intraday chart. No data after 8/17 2024-08-21 14:14:31.661 | Trade activity files set size: 11 2024-08-21 14:14:31.661 | Trade Activity files deleted: 0 2024-08-21 14:14:31.710 | Reading Internal Order ID file. 2024-08-21 14:14:31.718 | Reading Trade Orders file. 2024-08-21 14:14:31.718 | Reading Trade Positions file. 2024-08-21 14:14:31.718 | Reading Trade Account Data files. 2024-08-21 14:14:31.719 | Software version: 2667 64-bit 2024-08-21 14:14:31.719 | Primary Thread ID: 4968 2024-08-21 14:14:31.719 | Usage end date: 2024-08-29 2024-08-21 14:14:31.719 | Enabled for: Advanced Features 2. 2024-08-21 14:14:31.719 | Enabled for: Sierra Chart Historical Data Service. 2024-08-21 14:14:31.719 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-08-21 14:14:31.719 | Enabled for: Delayed Denali Exchange Data Feed. 2024-08-21 14:14:31.719 | Enabled for exchange2: CME 2024-08-21 14:14:31.719 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-08-21 14:14:31.719 | Current selected Data/Trading service: SC Data - All Services 2024-08-21 14:14:31.719 | Custom symbol settings values: enabled 2024-08-21 14:14:31.719 | Chart Update Interval: 500 2024-08-21 14:14:31.719 | Intraday Data Storage Time Unit: 0 2024-08-21 14:14:31.719 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-08-21 14:14:31.719 | 2024-08-21 18:14:31 Local computer time in UTC 2024-08-21 14:14:31.719 | 2024-08-21 14:14:31 Local computer time in SC Time Zone 2024-08-21 14:14:31.719 | 2024-08-21 18:14:31 Server time in UTC 2024-08-21 14:14:31.719 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-08-21 14:14:31.719 | Program path: C:\SierraChart\ 2024-08-21 14:14:31.719 | Data Files path: C:\SierraChart\Data\ 2024-08-21 14:14:31.720 | OS Version Number: 10.0 2024-08-21 14:14:31.720 | Locale Setting: C 2024-08-21 14:14:31.720 | DLLs: 2024-08-21 14:14:31.720 | Allowed protected custom studies: 2024-08-21 14:14:31.720 | Crash reporter started: true 2024-08-21 14:14:31.720 | 2024-08-21 14:14:31.720 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2024-08-21 14:14:31.764 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-08-21 14:14:31.907 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-08-21 14:14:31.907 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-08-21 14:14:32.193 | Received 5 login tokens. 2024-08-21 14:14:32.875 | Symbol settings MD5 received. Request ID: 1. 2024-08-21 14:14:32.875 | Symbol settings are up-to-date for scdataallservices. 2024-08-21 14:14:34.224 | Requested user files to download. 2024-08-21 14:14:36.220 | 2024-08-21 14:14:36.221 | SC Data - All Services | Connected to server complete. 2024-08-21 14:14:36.221 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-08-21 14:14:39.440 | Files to Open on Startup | Opening file: DisconnectWhenNISS.Cht 2024-08-21 14:14:39.480 | NISS-SP 30 Sec #1 | Reloading chart. 2024-08-21 14:14:39.497 | NISS-SP 30 Sec #1 | Chart data loading complete. 2024-08-21 14:14:39.972 | Using symbol data fast lookup vector 2024-08-21 14:14:39.972 | SC Data with Depth | Starting real-time market data updates for: NISS-SP. ID: 1 Service code: statscalc 2024-08-21 14:14:39.976 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 10048 2024-08-21 14:14:39.977 | DTC Client socket (1) | Creating socket. 2024-08-21 14:14:39.977 | DTC Client socket (1) | New receive buffer size: 0 2024-08-21 14:14:39.977 | DTC Client socket (1) | Connecting to IP: 204.15.197.14. 2024-08-21 14:14:39.980 | SC Data with Depth | Requesting security definition data for: NISS-SP. ID: 1 2024-08-21 14:14:39.980 | Starting DelayedDownloadMonitoringTimer 2024-08-21 14:14:39.980 | Starting HDTimeoutTimer 2024-08-21 14:14:39.981 | Added historical Intraday data request for NISS-SP to the queue. 2024-08-21 14:14:39.981 | Intraday data recording state for symbol NISS-SP is set to download 'Pending'. 2024-08-21 14:14:39.983 | Triggering next historical data download in queue. 2024-08-21 14:14:39.988 | Delaying start of download for NISS-SP. 2024-08-21 14:14:59.993 | SC Data with Depth | Timeout connecting to server. 2024-08-21 14:14:59.993 | DTC Client socket (1) | CloseSocket call. 2024-08-21 14:14:59.993 | DTC Client socket (1) | Closed. 2024-08-21 14:14:59.994 | SC Data with Depth | Disconnected from the server. 2024-08-21 14:14:59.994 | SC Data with Depth | Data feed disconnected. Will reconnect in 0 seconds. 2024-08-21 14:15:00.009 | SC Data with Depth | Connecting to the server ds4.sierracharts.com. Port 10048 2024-08-21 14:15:00.010 | DTC Client socket (1) | Creating socket. 2024-08-21 14:15:00.010 | DTC Client socket (1) | New receive buffer size: 0 2024-08-21 14:15:00.010 | DTC Client socket (1) | Connecting to IP: 192.81.56.146. 2024-08-21 14:15:10.004 | HD Request # 1 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc 2024-08-21 14:15:10.005 | HD Request # 1 | Download start date-time: 2024-08-16 19:59:59.000000. File last date-time: 2024-08-16 19:59:59.000000 2024-08-21 14:15:10.005 | HD Request # 1 | Using server: ds12.sierracharts.com port 10150 2024-08-21 14:15:10.006 | Socket (2) | Creating socket. 2024-08-21 14:15:10.006 | Socket (2) | New receive buffer size: 0 2024-08-21 14:15:10.006 | Socket (2) | Connecting to IP: 204.15.197.14. 2024-08-21 14:15:20.020 | SC Data with Depth | Timeout connecting to server. 2024-08-21 14:15:20.020 | DTC Client socket (1) | CloseSocket call. 2024-08-21 14:15:20.020 | SC Data with Depth | Disconnected from the server. 2024-08-21 14:15:20.020 | SC Data with Depth | Data feed disconnected. Will reconnect in 0 seconds. 2024-08-21 14:15:20.020 | DTC Client socket (1) | Closed. 2024-08-21 14:15:20.035 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 10048 2024-08-21 14:15:20.036 | DTC Client socket (1) | Creating socket. 2024-08-21 14:15:20.036 | DTC Client socket (1) | New receive buffer size: 0 2024-08-21 14:15:20.036 | DTC Client socket (1) | Connecting to IP: 204.15.197.14. 2024-08-21 14:15:30.022 | Socket (2) | CloseSocket call. 2024-08-21 14:15:30.022 | Socket (2) | Closed. 2024-08-21 14:15:30.022 | HD Request # 1 | Error downloading historical Intraday data for NISS-SP. Timeout error connecting to server. 2024-08-21 14:15:30.022 | Added historical Intraday data request for NISS-SP to the queue. 2024-08-21 14:15:30.022 | Triggering next historical data download in queue. 2024-08-21 14:15:30.022 | Historical data download thread signaled to stop. 2024-08-21 14:15:30.022 | HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for NISS-SP 2024-08-21 14:15:30.022 | HD Request # 1 | Completion time: 20s. 2024-08-21 14:15:30.022 | 2024-08-21 14:15:30.022 | HD Request # 2 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc 2024-08-21 14:15:30.023 | HD Request # 2 | Download start date-time: 2024-08-16 19:59:59.000000. File last date-time: 2024-08-16 19:59:59.000000 2024-08-21 14:15:30.023 | HD Request # 2 | Using server: ds4.sierracharts.com port 10149 2024-08-21 14:15:30.023 | Socket (2) | Creating socket. 2024-08-21 14:15:30.023 | Socket (2) | New receive buffer size: 0 2024-08-21 14:15:30.023 | Socket (2) | Connecting to IP: 192.81.56.146. 2024-08-21 14:15:40.034 | SC Data with Depth | Timeout connecting to server. 2024-08-21 14:15:40.034 | DTC Client socket (1) | CloseSocket call. 2024-08-21 14:15:40.034 | SC Data with Depth | Disconnected from the server. 2024-08-21 14:15:40.034 | SC Data with Depth | Data feed disconnected. Will reconnect in 0 seconds. 2024-08-21 14:15:40.034 | DTC Client socket (1) | Closed. 2024-08-21 14:15:40.049 | SC Data with Depth | Connecting to the server ds4.sierracharts.com. Port 443 2024-08-21 14:15:40.057 | DTC Client socket (1) | Creating socket. 2024-08-21 14:15:40.057 | DTC Client socket (1) | New receive buffer size: 0 2024-08-21 14:15:40.057 | DTC Client socket (1) | Connecting to IP: 192.81.56.146. 2024-08-21 14:15:50.032 | Socket (2) | CloseSocket call. 2024-08-21 14:15:50.032 | Socket (2) | Closed. 2024-08-21 14:15:50.032 | HD Request # 2 | Error downloading historical Intraday data for NISS-SP. Timeout error connecting to server. 2024-08-21 14:15:50.032 | Added historical Intraday data request for NISS-SP to the queue. 2024-08-21 14:15:50.032 | Triggering next historical data download in queue. 2024-08-21 14:15:50.032 | Historical data download thread signaled to stop. 2024-08-21 14:15:50.032 | HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for NISS-SP 2024-08-21 14:15:50.032 | HD Request # 2 | Completion time: 20s. 2024-08-21 14:15:50.032 | 2024-08-21 14:15:50.032 | HD Request # 3 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc 2024-08-21 14:15:50.032 | HD Request # 3 | Download start date-time: 2024-08-16 19:59:59.000000. File last date-time: 2024-08-16 19:59:59.000000 2024-08-21 14:15:50.032 | HD Request # 3 | Using server: ds12.sierracharts.com port 10150 2024-08-21 14:15:50.032 | Socket (2) | Creating socket. 2024-08-21 14:15:50.032 | Socket (2) | New receive buffer size: 0 2024-08-21 14:15:50.032 | Socket (2) | Connecting to IP: 204.15.197.14. 2024-08-21 14:16:00.038 | SC Data with Depth | Timeout connecting to server. 2024-08-21 14:16:00.038 | DTC Client socket (1) | CloseSocket call. 2024-08-21 14:16:00.038 | SC Data with Depth | Disconnected from the server. 2024-08-21 14:16:00.038 | SC Data with Depth | Data feed disconnected. Will reconnect in 0 seconds. 2024-08-21 14:16:00.038 | DTC Client socket (1) | Closed. 2024-08-21 14:16:00.054 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 443 2024-08-21 14:16:00.057 | DTC Client socket (1) | Creating socket. 2024-08-21 14:16:00.057 | DTC Client socket (1) | New receive buffer size: 0 2024-08-21 14:16:00.058 | DTC Client socket (1) | Connecting to IP: 204.15.197.14. 2024-08-21 14:16:10.039 | Socket (2) | CloseSocket call. 2024-08-21 14:16:10.039 | Socket (2) | Closed. 2024-08-21 14:16:10.040 | HD Request # 3 | Error downloading historical Intraday data for NISS-SP. Timeout error connecting to server. 2024-08-21 14:16:10.040 | Historical data download thread signaled to stop. 2024-08-21 14:16:10.040 | HD Request # 3 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for NISS-SP 2024-08-21 14:16:10.042 | HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2024-08-16 23:59:59.000000 2024-08-21 14:16:10.042 | HD Request # 3 | Completion time: 20s. 2024-08-21 14:16:10.042 | HD Request # 3 | Intraday data download complete for NISS-SP. Unique request ID: 1 2024-08-21 14:16:10.042 | Removing historical data download ID 1. 2024-08-21 14:16:10.042 | Real-time Intraday chart data file updates started for NISS-SP 2024-08-21 14:16:10.042 | Intraday chart data file opened for NISS-SP 2024-08-21 14:16:10.042 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2024-08-21 14:16:10.042 | 2024-08-21 14:16:10.042 | No download requests in the queue to start downloads for. 2024-08-21 14:16:20.058 | SC Data with Depth | Timeout connecting to server. 2024-08-21 14:16:20.058 | DTC Client socket (1) | CloseSocket call. 2024-08-21 14:16:20.058 | SC Data with Depth | Disconnected from the server. 2024-08-21 14:16:20.058 | SC Data with Depth | Data feed disconnected. Will reconnect in 0 seconds. 2024-08-21 14:16:20.058 | DTC Client socket (1) | Closed. 2024-08-21 14:16:20.073 | SC Data with Depth | Connecting to the server ds4.sierracharts.com. Port 443 2024-08-21 14:16:20.075 | DTC Client socket (1) | Creating socket. 2024-08-21 14:16:20.075 | DTC Client socket (1) | New receive buffer size: 0 2024-08-21 14:16:20.075 | DTC Client socket (1) | Connecting to IP: 192.81.56.146. 2024-08-21 14:16:40.079 | SC Data with Depth | Timeout connecting to server. 2024-08-21 14:16:40.079 | DTC Client socket (1) | CloseSocket call. 2024-08-21 14:16:40.079 | SC Data with Depth | Disconnected from the server. 2024-08-21 14:16:40.079 | SC Data with Depth | Data feed disconnected. Will reconnect in 0 seconds. 2024-08-21 14:16:40.079 | DTC Client socket (1) | Closed. 2024-08-21 14:16:40.095 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 443 2024-08-21 14:16:40.110 | DTC Client socket (1) | Creating socket. 2024-08-21 14:16:40.111 | DTC Client socket (1) | New receive buffer size: 0 2024-08-21 14:16:40.111 | DTC Client socket (1) | Connecting to IP: 204.15.197.14. |
| [2024-08-21 19:35:50] |
| Sierra_Chart Engineering - Posts: 17145 |
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Your DNS server is returning the wrong IP information. This is really unbelievable. Follow-through the instructions here and flush your DNS cache and if that does not work change to either Google or open DNS servers: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#DomainNameServiceIssues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-21 19:37:26
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| [2024-08-22 01:18:41] |
| maxpi - Posts: 181 |
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i flushed the dns, no change, changed to open dns, nothing has changed... if my ES data is just fine and my NISS data is not, there is something wrong on your end, no?
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| [2024-08-22 09:47:47] |
| Sierra_Chart Engineering - Posts: 17145 |
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What we see is absolutely unbelievable. We wonder if there is some manual configuration you have set on your computer of domain names. The IP addresses being resolved for the below domain names, are from about three years ago. They are simply completely wrong: ds4.sierracharts.com. Port 443 2024-08-21 14:16:20.075 | DTC Client socket (1) | Connecting to IP: 192.81.56.146. 2024-08-21 14:16:40.095 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 443 2024-08-21 14:16:40.111 | DTC Client socket (1) | Connecting to IP: 204.15.197.14. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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