Support Board
Date/Time: Sat, 23 Nov 2024 15:33:39 +0000
Payment
View Count: 138
| [2024-08-12 00:59:57] |
| User237034 - Posts: 1 |
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Hi there, I have made below payment but does not show in my active account. I may have duplicate account. Kindly remove one not active and transfer funds to active account. Date-Time: 2024-08-05 02:39:42 UTC Account Name: Jasbir Singh Name: Jasbir Amount Paid: 52.00 usd Payment Processor: Stripe Transaction/Order ID: pi_3PkGpRE97aBg7GL21COewhU9 Statement Descriptor: Sierra Chart Could you please move this money to my account? Thanks, Jasbir |
| [2024-08-12 01:59:14] |
| Sierra_Chart Engineering - Posts: 17150 |
|
We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-12 16:03:02] |
| John - SC Support - Posts: 36238 |
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The funds were put on the wrong account. We have moved the funds to the account named 'Jasbir15'. We have also removed the account named 'Jasbir Singh'.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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