Support Board
Date/Time: Sat, 23 Nov 2024 17:59:37 +0000
I can't connect on Teton, All Service is fine
View Count: 147
| [2024-08-04 13:17:21] |
| User849502 - Posts: 345 |
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Hi, It is Sunday and thought I would look at charts. I can log on just fine with 'all service' but my Teton stays at yellow and says a 'secondary instance' is not allowing connection to the server. Yes, I have a secondary instance on this feed(though I haven't logged on to it in weeks). Please see attached pop-up. What do I do to correct this? I tried disconnecting from the data feed and reconnecting. Nothing happened. I can't trade on Monday until you help me fix this... thank you for your time. Karen |
 Screenshot 2024-08-04 140122sc.png / V - Attached On 2024-08-04 13:16:14 UTC - Size: 65.64 KB - 35 views |
| [2024-08-04 13:19:36] |
| User849502 - Posts: 345 |
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here is trade service settings. I have done nothing to any setting since logging off on Friday.
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| [2024-08-04 13:21:46] |
| User849502 - Posts: 345 |
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I sent the logs to you as well
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| [2024-08-04 13:32:20] |
| Sierra_Chart Engineering - Posts: 17150 |
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We are doing maintenance now on the server. It will be finished in about 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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