Support Board
Date/Time: Sat, 23 Nov 2024 18:02:02 +0000
Denali feed with IB specific to my problem
View Count: 136
| [2024-08-02 13:27:22] |
| WarEagle - Posts: 73 |
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Here is your post to me in the other Denali/IB thread. I did not mean to step on anyone, I was trying to avoid excess posting so I apologize. This definitely makes no sense and cannot happen:
I use a lot of older intraday data from Denali for my analysis and each time I restart Sierra all charts get replaced with IB history which is terrible to non-existent. Existing historical data cannot be replaced like this. It will never happen. As long as you are on a Service Package supporting the Denali Data Feed and paying the exchange fee for the symbol, the data will always come from the Denali Data Feed. You definitively never never have to do this and it is not making any sense to us: I have to change the Data/Trade service to SC Data-All Services, then reload all the charts by changing something in the chart settings to make it recalculate, then switch back to IB but tell it No when asked to translate the symbols. Then I have to manually change my trading chart to an IB symbol in order to trade. Is there an easier way to do this? This is completely unnecessary! You never ever have to do anything like this. And we mean absolutely never. And besides it does not even make any sense because the symbols are different between SC Data-All Services and Interactive Brokers. You would be accomplishing nothing by doing this because the symbols are different between the two services. I am attaching two pics, both of the same chart in my chart book. The first is when Denali is set as the data service. The second is what happens every time I open the chartbook with IB as the service (with Allow Support for Sierra Data Feeds set to YES). I understand that the symbol is different and that is why I am so confused. But if I have Denali as the service and open the chartbook it loads fine. If I have IB as the service and open the chart book I get the incomplete bad chart from the second pic. The only way I have found to make it work is to open it in Denali only and then change to IB after the charts load as I explained in my previous post. |
 Using Denali only.png / V - Attached On 2024-08-02 13:21:09 UTC - Size: 18.63 KB - 42 views Using IB with Denali.png / V - Attached On 2024-08-02 13:21:16 UTC - Size: 20.87 KB - 38 views |
| [2024-08-02 14:18:59] |
| Sierra_Chart Engineering - Posts: 17150 |
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The first is when Denali is set as the data service. Do you mean the Current Selected Service is set to SC Data-All Services?Is the symbol the same in both of these charts? We need to know the symbol in each of these charts. We need to know the symbol and when you are using Interactive Brokers the symbol of the chart must always match the symbols that are used with Interactive Brokers. And really we would not recommend changing between services in the same instance of Sierra Chart. We would recommend having two installations of Sierra Char. One for Interactive Brokers and another for SC Data-All Services: Using Multiple Data and Trading Services at the Same Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-02 14:19:44
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| [2024-08-02 14:30:50] |
| WarEagle - Posts: 73 |
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The symbol in both charts is ZNU24-CBOT (but a continuous contract so it has months prior to the current month). In the first chart, the current service is SC Data-All Services because that is the only way I can get it to load the complete history. In the second chart, the current service is Interactive Brokers with Allow Sierra Data Feeds set to yes. In theory, nothing should change about this symbol, yet it does depending on the service that is set when the chartbook is opened. I have 7 charts with this same symbol that I use for various historical periods and they all behave this same way. I simply want the long data history from the Denali feed in my analysis charts with the IB symbol used in the current chart for trading. Even if the current service is set to IB, shouldn't the historical data for the Denali symbol load since the Allow Sierra Data feed is set to be used? Thank you for your help. |
| [2024-08-02 16:54:15] |
| Sierra_Chart Engineering - Posts: 17150 |
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Using this symbol when Sierra Chart is connected to Interactive Brokers is going to give you unrelated data: ZNU24-CBOT You cannot do this. You should have no trouble getting the full history with the correct symbol which you will find in File >> Find Symbol-Futures-CBOT. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-02 16:54:22
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