Support Board
Date/Time: Sat, 23 Nov 2024 19:58:58 +0000
[Locked] - Technical Support for Rithmic Users is Immediately Discontinued
View Count: 212
| [2024-08-01 16:58:53] |
| Sierra_Chart Engineering - Posts: 17150 |
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We are going to bring this matter under control. We are no longer going to be providing technical support to users of Rithmic at all. No support at all. You use Rithmic that is your problem and you suffer the consequences of that. We are happy more than happy for you to go elsewhere. We do not want Rithmic business at all. We are going to make that very clear. We do not want Rithmic business at all. You are not going to get any support from us at all for any subject if you are using Rithmic. No support at all for anything. Why users put up with so many problems with Rithmic and continue to use Rithmic we do not know. And this is also related to CME market data policy. This is all complete insanity. Some users who were receiving data from the Denali Data Feed and paying the exchange fee, no longer are because you have not connected to a live funded trading account within the last 30 days to continue to authorize the real-time CME data. You then get switched to Rithmic data and start to have problems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-01 17:09:18
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