Support Board
Date/Time: Sat, 23 Nov 2024 19:32:24 +0000
Apex - Rithmic
View Count: 176
| [2024-07-31 21:26:18] |
| User226793 - Posts: 168 |
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Subject: Assistance Required for Apex - Rithmic Connection Issue Dear Team, I hope this message finds you well. I am currently experiencing an issue when attempting to connect to the Apex - Rithmic platform using my username and password via the Rithmic dropdown option. Unfortunately, I am unable to see any available servers to connect to. Could you please assist me in resolving this matter? Your prompt support would be greatly appreciated, as I need to access my Apex - Rithmic account at the earliest convenience. Thank you for your attention to this matter. Best regards, |
| [2024-08-01 15:37:13] |
| Sierra_Chart Engineering - Posts: 17150 |
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This would indicate the Rithmic server which provides the connection points is not providing any data. Restart Sierra Chart to cause an immediate request of the connection points information from Rithmic. And then check the list of Servers again in Global Settings >> Data/Trade Service Settings >> Main Settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-01 15:37:35
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