Support Board
Date/Time: Sat, 23 Nov 2024 17:40:44 +0000
AMP with Teton got setup, can't place any trades, no error message
View Count: 232
| [2024-07-31 20:10:05] |
| User285338 - Posts: 6 |
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Hello, A few days ago I got setup with AMP and Teton Order Routing. After everything was set, I wasn't able to place any trades, even though the correct account number was showing and everything seemed fine. I got in touch with their support and after a lot of back and forth, they ensured me that everything is set up correctly on their end with my account and it should work. When I try to place a trade, nothing happens and nothing shows up. No order entry and no messages in the activity log about anything. I also couldn't find anything useful in the threads, so here we are. Can you guys please look into this? If you need anything, just let me know. Thank you in advance. |
| [2024-07-31 20:28:54] |
| Sierra_Chart Engineering - Posts: 17150 |
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Are there any rejection messages shown in the Trade Service Log: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-31 22:12:47] |
| User285338 - Posts: 6 |
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No. No rejection message is shown in the Trade Service Log. It is enabled and shows different messages, but nothing in regards to me trying to place the trade.
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| [2024-08-01 13:22:06] |
| Sierra_Chart Engineering - Posts: 17150 |
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When you submit an order it must going to Trade >> Trade Orders Window. Do you see it listed there? It must be there. What is the status of the order? And make sure you have the correct account selected: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-01 13:22:28
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| [2024-08-01 14:04:17] |
| User285338 - Posts: 6 |
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No. There is nothing listed there. I have some screenshots or can provide a screencapture video, if need be. Nothing happens when I try to place a trade, no matter if market or limit order, no matter if through chart trader, hotkeys, trade bar or DOM. No messages, no rejections, nothing. |
| [2024-08-01 17:05:51] |
| Sierra_Chart Engineering - Posts: 17150 |
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We want you to enable order confirmations: Basic Trading and the Trade Window: Main/C >> Menu >> Order Confirmations (chart specific) Make sure you are actually submitting an order and getting a confirmation and actually sending it. And then you should see the order here: Trading Information Windows: Trade Orders Window Or in the Trade Service Log if there is an early rejection of the order: Trading Information Windows: Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-02 12:54:50] |
| User285338 - Posts: 6 |
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I've tried to enable order confirmations in the settings, as they really are disable / not checked. When I click on them, nothing happens. The check doesn't appear, no matter how often I try or in which tab menu I am (Main or C).
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| [2024-08-02 13:05:46] |
| Sierra_Chart Engineering - Posts: 17150 |
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Can we do a remote assistance session with you to look into this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-02 13:05:52
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| [2024-08-02 13:08:53] |
| User285338 - Posts: 6 |
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Of course. How does it work? I am located in Germany fyi.
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| [2024-08-02 13:38:08] |
| Sierra_Chart Engineering - Posts: 17150 |
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Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And then let us know and we will call and then use the remote assistance program started with Help >> Accept Remote Assistance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-02 13:52:10] |
| User285338 - Posts: 6 |
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Yes, the phone number is correct. You can call anytime now.
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| [2024-08-02 17:02:58] |
| Sierra_Chart Engineering - Posts: 17150 |
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User called issue resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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