Support Board
Date/Time: Sat, 23 Nov 2024 18:02:17 +0000
ES Daily Chart Volume Is Incorrect On One Install (But Not The Other)
View Count: 207
| [2024-07-31 17:59:29] |
| User261655 - Posts: 28 |
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Hi, I have two separate SierraChart installs. On one install, yesterday's daily volume shows more 170 million ES contracts traded, which I assume is wrong. The other install appears to have the correct volume figure I've tried the "delete and download data" function, but that hasn't corrected the problem. Any suggestions on how to fix this? Thanks! |
| [2024-07-31 18:19:00] |
| WyckoffSleuth - Posts: 25 |
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I have the same issue for yesterdays volume, even though I only have one Sierra install. However, the same issue seems to be with ES, YM, NQ and RTY futures (haven't tried any other ones). I checked both continuous futures contracts chart and the latest ones (e.g. ESU24) - they all look like the screenshot attached below. The "Delete all data and download" nor "Reload and Recalculate" made no difference. Thank you in advance for advice Screenshot: https://www.sierrachart.com/image.php?Image=1722449814589.png |
| [2024-07-31 19:07:12] |
| Sierra_Chart Engineering - Posts: 17150 |
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We need to contact our data provider about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-31 19:38:39] |
| Sierra_Chart Engineering - Posts: 17150 |
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Our data provider says they have corrected this problem for ES futures. Re-download the data: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.2.2: Correcting Data Errors by Downloading the Data Again Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-31 19:39:11
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| [2024-07-31 19:41:53] |
| User261655 - Posts: 28 |
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Thanks! ES looks good. NQ still shows this issue. Will try again later to see if it's fixed.
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| [2024-08-02 17:32:13] |
| User261655 - Posts: 28 |
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Hello, is this same thing happening today with NQ? The volume for today on my daily chart shows 1.9 million contracts today, which seems incorrect. Thanks! Date Time Of Last Edit: 2024-08-02 17:33:06
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| [2024-08-02 19:18:50] |
| WyckoffSleuth - Posts: 25 |
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to post #6 - i had all the above indexes having the same problem earlier, but i have just checked and the volume on all of them seems correct now. try redownloading the data |
| [2024-08-02 21:02:46] |
| Sierra_Chart Engineering - Posts: 17150 |
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Yes download the data again. Refer to post #4.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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