Support Board
Date/Time: Sat, 23 Nov 2024 12:31:28 +0000
IB account balance
View Count: 252
| [2024-07-31 14:17:56] |
| Pedro7 - Posts: 22 |
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Hi, I use Interactive Brokers. Since a couple of days i cannot see my account balance of IB anymore. The trade account/monitor balance window is blank. Orders can be placed. Is there something that can be done ? Thanks, Peter |
| [2024-07-31 14:58:13] |
| Sierra_Chart Engineering - Posts: 17145 |
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Account balance data from Interactive Brokers is no longer supported. Refer to: Interactive Brokers Trading Service: What is Included Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-23 15:29:31] |
| User610117 - Posts: 40 |
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I understand about the account balance and can work with that. Not being able to place orders is a huge problem. I checked all the settings with the link provided already but still can NOT place orders. Would really appreciate your help...what have I overlooked to enable trading? |
| [2024-08-23 15:40:58] |
| Sierra_Chart Engineering - Posts: 17145 |
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There should not be a problem submitting orders. What symbol are you submitting an order for?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-23 15:41:21
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| [2024-08-23 15:42:16] |
| User610117 - Posts: 40 |
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Thank you for the quick response. ES and NQ futures mainly |
| [2024-08-23 17:58:17] |
| User610117 - Posts: 40 |
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Can you please provide instructions on how to get my futures trades to get through?
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| [2024-08-23 18:04:17] |
| Sierra_Chart Engineering - Posts: 17145 |
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Make sure that Trade Simulation Mode is disabled: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes Are there any rejections shown in Trade >> Trade Service Log when you submit an order: Support Board Posting Information: Providing Lines From Trade Service Log Check the Status of the order in Trade >> Trade Orders Window. What is the status of the order? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-23 18:05:24
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| [2024-08-23 18:14:18] |
| User610117 - Posts: 40 |
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Trade simulation is not on. Does not show any orders in the "trade orders window" box. As I said in the post above, when i attempt to place a futures trade-an immediate error message pops up and states "trading message from IB: no trading permissions. error code: 460" |
| [2024-08-23 18:20:26] |
| Sierra_Chart Engineering - Posts: 17145 |
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That error, you need to contact Interactive Brokers about. They need to resolve that for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-23 18:20:33
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| [2024-08-23 18:24:51] |
| User610117 - Posts: 40 |
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Isn't it a setting on Sierra Chart not allowing trades to be accepted and filled by IB? I feel like I am missing a checkbox on Sierra Chart...is that not the case by the error code? Thank you |
| [2024-08-23 19:29:22] |
| Sierra_Chart Engineering - Posts: 17145 |
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No it is not. This is error very clear from, interactive brokers rejecting the order.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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