Support Board
Date/Time: Sat, 23 Nov 2024 18:25:05 +0000
Trading Server not Acknowledging new order and reloads and recalculates
View Count: 112
| [2024-07-30 23:17:35] |
| User205563 - Posts: 1 |
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Hello Support, From last 2 days, I've facing issues regarding Sierra not acknowledging new orders and then reloads and recalculates charts and DOM. It gets slower and automatically removes my predetermined stops and target. Please see attached the trade service log. Please help. Thanks. |
 Sierra Issue.png / V - Attached On 2024-07-30 23:17:00 UTC - Size: 222.65 KB - 38 views Attachment Deleted. |
| [2024-07-31 01:06:09] |
| Sierra_Chart Engineering - Posts: 17150 |
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This is strictly a Rithmic issue. We have no control over this at all. We recommend using the simulated futures trading service: Simulated Futures Trading Service Or Teton order routing: Sierra Chart Teton Futures Order Routing If you want to use Rithmic, and you have no other choice then just let us know if you want a refund. You are not going to get any help from us on this at all. We have no control over it and we strongly recommend not using Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-31 01:10:18
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