Support Board
Date/Time: Sat, 23 Nov 2024 17:57:59 +0000
Bug report : Global Chart Value Tool not shown when Control Bar anchored to the top
View Count: 207
| [2024-07-30 20:23:11] |
| User217676 - Posts: 13 |
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Hi, I use the 2661 version. Let's say we have two charts, #1 and #2 and Global Cursor On is activated. When a Control Bar is anchored to the top of the chart #1, if I left click on chart #2 to use the Chart Value Tool, the cursor is not transfered to chart #1. This bug only happens when chart #1 and #2 don't use the same symbol. The bug dissapear when the Control Bar is anchored to the left, right or bottom, or is deleted. |
| [2024-07-30 22:02:04] |
| Sierra_Chart Engineering - Posts: 17150 |
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This does not really make technical sense to us. Really could not be an issue as described. There must be some other cause.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-30 22:32:41] |
| User217676 - Posts: 13 |
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I created a new chartbook to make sure the bug wasn't caused by my own custom chartbook. Here is a short clip to show the bug : https://www.youtube.com/watch?v=49eq__ladgc |
| [2024-08-02 14:26:37] |
| John - SC Support - Posts: 36238 |
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We are not able to reproduce this. Please get us a Chartbook that has this occurring for you and we will see if we can reproduce it with your chartbook. Follow these instructions to get us the chartbook, only you will need to have 2 charts, not just 1: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-03 12:41:44] |
| User217676 - Posts: 13 |
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Here is the chartbook you asked. Chart #1 has no Control Bar activated. Chart #2 has one Control Bar activated, anchored to the top. When I click on the chart #2 (ESU24), I can see the crosshair being transfered to chart #1 (NQU24). When I click on the chart #1, I can see no crosshair on Chart #2. I have two instances of Sierrachart and tested the same chartbook on both... same problem. But weirdly enough, if I remove the Control Bar from chart #2 and add a Control Bar to chart #1, there is no more bug. The cursor is correctly transfered between the charts. |
 Thread 93820.Cht - Attached On 2024-08-03 12:30:21 UTC - Size: 6.57 KB - 102 views Attachment Deleted. |
| [2024-08-03 13:34:39] |
| Sierra_Chart Engineering - Posts: 17150 |
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We see the reason for the problem. We will resolve this in the next release. It has to do with coordinates and different symbols between the charts.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-03 13:34:51
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